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Technical Support Agent

Location:
Austin, TX
Posted:
January 05, 2024

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Resume:

Jean-Claude Yves Bertin Magras

Cellular: 512-***-**** Home 8421 Bronco Lane Lago Vista, Texas 78645 Skype:JeanClaudeYBMagras

Education: Bachelor of Science in Computer Science

Michigan State University; East Lansing, Michigan

Austin Community College: •Geographic Information Systems(GIS) I & II •Biology

Certifications: Completed SANS course: Intrusion Detection in Depth(2011)

•Linux Professional Institute Level 1/101 (#MB5DTT5207)

•Certified Sun Java Programmer CX-310-035: (#I83DTT0600)

•Certified Oracle 8i DBA

•Developing PL/SQL Programs 1Z0-101:(#17DDTT07E6)

•Cisco Certified Network Associate (CCNA)#152DTT0808

Applications: Unix Bash Shell, powershell, Microsoft Management Console, T-SQL

Professional History:

Revature: Dec 2020 -Jan 21 C# course

Senior Linux Engineer: Nov 2019 only Guinn Partners part time Linux IOT for drone

Technical Support Agent: August- September 2018: Apogee/Robert Half: Help new/returning college students with WiFi, xbox, roku

July 2007-w014:getafreelancer.com, craigslist.com : mostly PHP projects.

Consultant: July 2007 Austin BrainResarchLabs.com PHP/osCommerce Customizations

Consultant: April 2007 Austin LeadMarket developed JBOSS hosted application with EJB3 & SAR(Java).

Consultant: Dec 2006 City of Killeen December 2006 Asterisk/Perl (Linux)

Consultant: Starpoint October 2006 – December 2006 (Windows) Austin

• Did C# and SQL Server 2000 T-SQL work for small phone card provider

Portal Support: May-September 2006 Buchanan / Textron:

• Sun One portal support including LDAP user data correction.

• Assisted Users via phone and email with Windows Active Directory integration

• Redirected Content issues to section owners • Dealt with 3rd party for Radius Authentication for tele-commuters

Charity work: April-May 2006: Built Struts / My SQL based work for Special Olympics in Java/Eclipse/Linux

Consultant: Informed Control, Inc. : July-October 2005: Java Software Engineering & Network Control (LINUX)

used self-administered Linux System.

• Wrote Java modules to enable a Network Management application to interface with and monitor OpenLDAP while using TLS or Kerberos security protocol and SyncRepl and slurpd replication.

• Wrote slapd.conf lexer source and OpenLDAP ACL parser.

EMR Technician: Spherion/Dell Nov 2004-Feb 2005 ; Computer re-manufacturing

Technical Support Agent: Adecco / Harte-Hanks/Microsoft May 2004-June 2004

•Provided first line Technical support for Microsoft customers infected with Blaster worm.

•Directed users in setting up Windows XP firewalls and removing other malware

Independent Contract: Triton Innovations April 2004-May 2004 • Ported T-SQL Stored Procedures to PL/SQL.

Independent Contract: MSRW March 2004 -April 2004

• Delivered Tomcat / Servlet / MySQL / JDBC/ Javascript / DHTML/ StyleSheet based jobbing/time/materials system which utilizes passwords and SSL sessions. Java (Linux)

Technical Support Agent: Adecco / Harte-Hanks / Microsoft August 2003-October 2003

Software Engineer: IBM : March 1999-June 2001; Software Engineer---passed AIX kernel internals course

•Worked with AIX customers to resolve their problems with dbx and other debuggers.

•Wrote code to integrate Hardware watchpoint support into dbx.. • Some Java

•Wrote code for debugger support of FORTRAN90. ·Installed DB2 and wrote related test cases.

Level 3 Support Engineer: CSC/IBM Burnet Rd. Feb 1-Nov 1998

•Interacted with AIX customers via phone, email to help resolve customer problems with RPC, NIS, NFS.

•Instructed customers on advanced analysis methods such as iptrace'-s.

•Used lab networks and restores of customer mksysb's to recreate problems. I did partial builds to generate temporary fixes. I Recommended items for developer attention.

Test Engineer: Tower Technology, Koenig Road, Austin TX Dec 1997-Dec 1997

• Performed quality assurance tests for company's Java product. • Java

Packager: EDP/IBM Burnet Rd. June, 1997-Ended Dec, 1997 (AIX) * Java

Software Engineer: CDI Corp/IBM Burnet Rd. Austin TX 10/96-4/97.

• Used IBM's ADE to internationalize X11R6.1 clients and their packaging files to create a smitty installable X11R6.1 client and sample programs package images that could be build in AIX 4.3.3.

• Wrote (in HTML) and executed test plans for X clients.

Spoken Languages:English, French, Hirigana/Katakana (2 of 3 Japanese alphabets), some Arabic.

Personal Data: U.S. Citizen.



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