Customer Service Representative
Resume:
MIRACLE PERDUE
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
4437 rock Valley dr
forest Park ga 30297
ad2hmk@r.postjobfree.com
Work Experience
walmart — front end associate
FedEx ground — package handler
06/2021 to 09/2023, morrow ga
Replaced merchandise stock throughout check-out lines and end-cap displays. Restocked and organized merchandise in front lanes. Helped customers complete purchases, locate items, and join reward programs. Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns. Worked flexible schedule and extra shifts to meet business needs. Maintained effective team member communication.
Greeted customers and directed to requested products. Assisted customers by finding items quickly to boost store satisfaction rates. Answered customer questions and provided detailed product information. Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions. 05/2020 to 09/2022, Ellenwood ga
Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Used hand-held scanners and physical logs to accurately track item movements. Loaded package containers onto forklifts and transported into packaging areas. Assembled, sealed, and loaded packages into correct trucks. IDM — remote/customer service
Education
forest Park High
Albany State University — computer science bachelor Followed verbal and written instructions to properly move and ship products. Unpacked and repacked items in different quantities and configurations for shipment. Loaded and unloaded materials onto and off of trucks for fast shipment.Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Used hand-held scanners and physical logs to accurately track item movements. Loaded package containers onto forklifts and transported into packaging areas. Assembled, sealed, and loaded packages into correct trucks. Followed verbal and written instructions to properly move and ship products. Unpacked and repacked items in different quantities and configurations for shipment. Loaded and unloaded materials onto and off of trucks for fast shipment. 09/2023 to 09/Present, united states
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Communicated with clients regarding account services, statements, and balances. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
10/2022 to 5/2023
09/2023 to Present
Currently attending Albany state majoring in computer science.
Contact this candidate