Storage Engineer Information Systems
Resume:
MICHAEL DICKSON II
STORAGE ENGINEER
P
E
***********@*****.***
A
**** ******* **. #***, ******, TX. 75202
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linkedin.com/in/miked82
EDUCATION
Experienced Senior Storage Engineer with expertise in implementation, operation, support, and design of enterprise storage arrays. Proficient with leading systems, storage arrays, protocols, services, and administrative utilities within complex infrastructure environments. Exceptional troubleshooting skills; able to promptly identify, diagnose, analyze, and resolve issues with connectivity, hardware, OS, and software.
Bachelor of Science
Information Systems Management
Virginia College of Birmingham
Homewood, Alabama
Core Competencies
EMC ISILON/POWERSCALE
EMC XTREMIO
EMC POWERMAX/VMAX
EMC UNITY/POWERSTORE
EMC ECS
HPE 3PAR/PRIMERA
HPE NIMBLE
PURE STORAGE
NETAPP CDOT/7 MODE
FIBER CHANNEL BROCADE/ CISCO
FC
VMWARE
NAS – SMB/NFS
ISCSI
STORAGE REPLICATION -SYNC/ASYNC
CIRRUS DATA
STORAGE MIGRATION – FILE/BLOCK
OBJECT STORAGE
CAPACITY PLANNING/FORECASTING
SCRIPTING/PYTHON
EXPERIENCE
NTT Data
April 2016 – Present
NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 35 countries. NTT DATA put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing to cloud-based solutions.
Senior Principal Consultant/Storage Engineer
Responsibilities required for support of Non-Hosted accounts.
Collaborating with a team of NTT DATA Engineers from various technical disciplines. Troubleshooting SAN storage, NAS, hardware, connectivity, server and peripherals issues. Meeting SLA’s based on client requirements with minimal supervision.
Tasks:
●Provide technology architecture support for storage platforms across multiple remote locations.
●Installation, administration, data-migration, provisioning, and decommissioning of large multi-site SAN environments.
●Storage performance analysis and troubleshooting as well as storage capacity management and planning.
●Support customer’s EMC, HPE, Silk, Netapp, Pure storage solutions.
●Establish async and sync storage level replication for the various storage platforms: VMAX (SRDF), 3Par, Unity, XtremIO, and EMC Powerscale/Isilon.
●Provide advanced level technical system expertise, oversight, and accountability for resolution of outages, service level issues, and user/customer support needs in coordination with the Operations Support Center / Service Desk.
●Storage provisioning tasks beginning with end user requests, performance tuning, creation of LUNs, mapping, masking, zoning, and ensuring storage availability at the host level.
●Automate tasks utilizing custom python scripts.
●Work Incident and Service Request tickets and follow-up on service request with server and 3rd party vendor teams.
●Storage array migration v.
●Automated DR failover testing via Ansible runbooks.
●Establishing cloud-pool policies for backup and archival from PowerScale/ISILON to object based and public cloud solutions.
Mercy Health
Cincinnati, Ohio
April 2015 – April 2016
Mercy Health is a premier healthcare provider with more than 80 network locations throughout Ohio and Kentucky. Services include care for all aspects of life from maternity to senior care, primary and specialty care physician practices, outpatient centers, social service agencies and fitness centers to a variety of outreach programs. Mercy Health features a staff of 9,000 employees and is affiliated with more than 1,800 physicians who represent a wide array of medical and surgical specialties.
Storage Engineer III
Responsibilities include completing work on major, complex projects with full competency. Coordinate with technical, non-technical staff, and vendors on the implementation of various infrastructure projects. Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms. Monitor performance metrics within the storage environment such as disk I/O utilization, bandwidth utilization, processors, port utilization.
Tasks:
●Perform daily prioritization of work to ensure assigned project and incident SLA requirements were met.
●Monitors and tune systems to achieve optimum performance levels in standalone and multi-tiered environments.
●Conducting system analysis, configuration management and developing improvements for system performance, availability and reliability.
●Providing in-depth diagnosis for storage systems software/hardware failures and develops solutions.
●Configuring and presenting block storage via EMC XtermIO and VMAX.
●Perform tasks related to the operation, servicing, t-shooting, and administration of platform technologies.
●Configure zoning for fiber channel attached storage arrays connected to either Brocade or Cisco MDS switches.
●VMWare datastore provisioning via NFS from Netapp CDot and 7-mode.
●Implementing High Availability and Clustered configurations.
●Performing non-disruptive upgrades and planned disruptive upgrades.
●Installation and configuration of EMC PowerPath and other MPIO utilities.
●Migrating CIFS shares residing on Netapp 7-mode filers and Windows File Servers to EMC Isilon.
●Storage migrations from EMC VMAX 40k to EMC XtremIO via PPME.
Cleardata
Tempe, AZ July 2014 – March 2015
ClearDATA is a totally healthcare dedicated company that provides HITECH HIPAA-compliant cloud hosting of infrastructure with managed services, offsite backup and disaster recovery, medical image backup and VNA, healthcare PaaS, and healthcare information security.
Senior Storage Engineer
Responsible for storage infrastructure capacity planning. The development, implementation, and oversight of storage related projects. Implement standards and procedures to ensure consistent storage provisioning and management across all enterprise storage arrays.
Tasks:
●Maintain the 100% availability of HP 3Par 7X00 and VNX 5700 storage arrays connected via Brocade fibre channels switches.
●Utilizing PPME to migrate luns serviced by HP 3Par to VNX storage arrays.
●Configure and maintain NFS/CIFS shares presented via EMC Isilon cluster.
●Implementation and configuration of Netapp OnTap Cluster-mode presenting ISCSI luns.
●Develop a forecasting model based off consumption and capacity thresholds for all storage arrays within infrastructure.
●Develop automated reports and alerting for availability, performance and capacity.
●Development of a storage dashboards based on critical KPI’s.
●Assist Sales in the development, design and explanation of customer solutions.
●Participation in daily Agile scrum and Sprint projects and planning.
John C. Lincoln
Phoenix, AZ October 2011 -June 2014
John C. Lincoln Health Network is an acclaimed health system that includes two hospitals, 30 physician practices, community outreach programs and the John C. Lincoln Health Foundation.
Storage and Backup Administrator
Perform all management, deployment, and upgrades of NetApp storage systems. Evaluate and manage strong business relationships. Analyze business needs and develop solutions for complex issues. Provide support for daily operations of the infrastructure, including Active Directory, Microsoft Exchange, VMware, NetApp, email archiving and security, storage and data protection, and disaster recovery planning.
YRMC,
Yuma, AZ
July 2009- Sept. 2011
YRMC is a 333-bed, Medicare-certified acute care hospital staffed by skilled healthcare professionals who are committed to providing the highest level of patient-family centered care.
Storage and Backup Administrator
Responsible for enterprise SAN fabric infrastructure and associated components. System administration of AIX and linux servers.
REFERENCES
[Available upon request.]
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