Customer Service Deer Valley
Resume:
Angelina R. Martinez-Perez
Unit 338
ad2hk8@r.postjobfree.com
Career overview
Objective: A highly motivated individual seeking a career in a challenging position in a reputable organization to expand my learning, knowledge, and skill set.
Summary of qualifications statement.
Demonstrates success in customer service
Proficient in communication both verbal and written
Flexible schedule
Certified in advanced make up application
Multitasking skills
Knowledgeable in Microsoft
Generates positive customer rapport
Experience
MAC Cosmetics
August 2022-Present
Scottsdale, Arizona
Builds Collaborative Relationships
Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience.
Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty.
Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders.
Demonstrates Learning Agility.
Embraces and utilizes all business and education initiatives, programs, and tools to personalize service to attract and retain customers.
Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels
Strives for Excellence in Execution.
Implements all sales, artistry and training / education, marketing, visual merchandising, and grooming guidelines to achieve all customer service and sales expectations.
Follows all operational policies and procedures to ensure that the store always achieves organizational and administrative excellence.
Actively participates in maintaining the work environment (housekeeping duties, re-stocking products.
Stock first in first out on inventory products.
Completes additional duties assigned by the floor manager/supervisor.
Experience
Avianos Community Association.
August 2021-May 2022
Phoenix, Arizona
Oversee all entry operations, processes, and procedures.
Acts as the primary point person for private facility rentals and fitness vendors.
Reviews invoice for payment.
Member Services Coordinator who greets residents and assists with membership matters, which include daily and special events registration, activity guest cards, fitness and programming schedules, and vendor payments.
Greets all visitors and residents in a professional manner.
The ability to create a friendly and professional rapport with members, visitors and residents.
Administers membership programs including, but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information.
Exhibits strong organizational skills, as well as the ability to multi-task.
Regularly inspects Clubhouse and recreation amenities for cleanliness and safety concerns and reporting maintenance needs.
Develops and implements cash management procedures and policies, and utilizing regular account reporting procedures.
Ensures members and guests are checked in accordingly, recording the member’s planned use of the facility, and periodically walking the facility to identify residents and guests who have not checked in.
Flexible nights and weekends worked.
Open and close the Clubhouse facility as the shift requires, and enforce board-approved rules for use of the Clubhouse.
Exceptional customer service experience and computer literate with regards to Microsoft Office.
Experience
Olive Garden
January 2021 – August 2021
Peoria, Arizona
Professional and enthusiastic host who provides the best customer service who greets first in customers and assists with any specialty requirements.
Multitasks in various areas.
Works well in stressful situations.
Works in accordance with all COVID regulations to provide efficient health and safety standards.
Maintains a positive professional and polite attitude under all circumstances.
Trains new employees.
Organizes and schedules reservations.
Operates the host area following all process and procedures in accordance with the facility directive.
Creates positivity and amazing rapport with customers as well as the staff.
Maintains the highest standards of safety and hygiene throughout the facility as per city and restaurant regulations.
Communicates with management team efficiently.
Open for flexible scheduling on weekends and nights.
Education
Skin and make up institute of Arizona
7457 W. Greenway Rd
Peoria, Arizona
Diploma: Certification
Student Choice High School
8194 W. Deer Valley Rd
Diploma: High school Diploma
References:
Jeanette Dedvukaj (professional)
Memo Arande (personal)
Contact this candidate