Shirley Zhang

*+ Year PMP Certified Program Manager

510-***-**** ad2hk7@r.postjobfree.com Santa Clara, CA Summary

Certified Project Management Professional with over 5 years of expertise as a program manager, adept at leading cross-functional teams through intricate projects. Well-versed in agile project management methodologies and skilled in utilizing planning tools. Demonstrates strong communication abilities, consistently achieving timely and budget-compliant project delivery. Skills

Green card holder with legal authorization to work in the U.S.

Hard skills: PMT (JIRA, Asana, Confluence), BI

(Tableau); familiar with CRM, Python & database.

Soft skills: Highly organized, detail-oriented,

quality-focused, result-driven.

Multilingual: English, Chinese (Native); Japanese, Korean, Spanish (Elementary)

Proficient in Scrum, Kanban and PLM Methodologies.

Exceptional time management, conflict resolution and problem-solving abilities; Strong written and verbal communication skills.

Work Experience

Program Manager

Shihua USA Inc. Cupertino, CA 2023 – Present

Led successful cross-functional NPI teams and managed multiple work-streams with exceptional attention to detail, consistently meeting project timelines, milestones, budgets, quality standards, and exceeding expectations.

Collaborated with diverse teams (engineering, sales, supply chain, etc.) to identify and address critical issues swiftly and ensure regulatory compliance throughout the entire product development lifecycle.

Established and nurtured strong relationships with suppliers, negotiating favorable terms and ensuring the timely delivery for various projects.

Implemented data-driven decision-making processes, leveraging key performance indicators to identify areas for improvement and drive proactive actions.

Presented comprehensive reports to the upper management team, translating complex technical/analytical details into easily understandable insights, facilitating strategic decision-making.

Executed projects in line with end customers’ environmental initiatives, contributing to their commitment to sustainability.

Fostered seamless communication with supply chain partners and orchestrated the processes to meet end customers’ stringent standards, resulting in a 15% increase in operational efficiency.

Conducted international travels to key supply chain partners, proactively addressing issues and ensuring meet the specified standards, thereby enhancing the overall effectiveness & success of the program.

Utilized Python to extract, clean, and preprocess data from MySQL databases, ensuring data quality and integrity for analysis purposes, and Utilized Tableau to create compelling and easy-to-understand visual representations of sales data for stakeholders.

Project Manager

Turn Biotechnologies Mountain View, CA 2022 – 2023

Led and managed multifaceted programs across Operation, IT, Marketing, Procurement, overseeing the complete project lifecycle, ensuring alignment with program objectives, adherence to timelines

Engaged with cross-functional team stakeholders to define program scope and objective, ensuring alignment with the organization’s ultimate goals.

Developed and maintained comprehensive program plans that integrated milestones, deliverables, and dependencies for effective tracking and communication.

Managed program budgets, optimizing resource allocation to achieve cost effectiveness and financial goals; conducted regular risk assessments, implementing mitigation strategies to address potential challenges and ensure program success.

Led and executed successful launches of diverse initiatives, encompassing major IT system/softwares upgrades, multiple impactful marketing campaigns yielding a 30% increase in lead generation, optimization of a streamlined procurement process, and seamless integration of a new inventory tracking system.

Efficiently managed vendor relationships, overseeing contracts, negotiations, and performance evaluations to ensure optimal service delivery and cost-effectiveness in alignment with organizational objectives. Project Manager

Apple Cupertino, CA 2018 – 2022

Staffed by vendor companies to lead localization projects by collaborating with internal business partners and external vendors.

Coordinated with cross-functional teams to ensure successful project management from initiation to completion.

Collaborated closely with diverse stakeholders to define project scopes and deliverables, aligning them with requesters’ goals and objectives.

Tailored project management methodologies to the specific project nature, seamlessly employing either Waterfall or Agile techniques.

Integrated Confluence with Jira to enable seamless communication and documentation between project management and development teams.

Developed and implemented data analysis scripts and programs in Python, leveraging libraries such as Pandas, NumPy, and Matplotlib for efficient data manipulation, analysis, and visualization.

Maintained automated reports and dashboards to track key performance indicators (KPIs) and provide regular updates on vendors’ performance.

Skillfully addressed project scope changes, schedule conflicts, and budget constraints, ensuring efficient project handling aligned with project objectives.

Ensured linguistic quality control for both marketed and unannounced Apple products.

Subject to a Non-Disclosure Agreement (NDA).

Education

Golden Gate University Master of Science in IT & Supply Chain Management University of Technology, Sydney Bachelor of Science Peking University Undergraduate Exchange Program in Chinese Studies University of California, Berkely Certificate in Data Analysis Certifications

Data Analysis Certification University of California, Berkeley Project Management Professional Certification (PMP) Project Management Institute (PMI)

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