Customer Service Representative
Resume:
Iva Tippett
Dallas, TX *****
************@*****.***
Work Experience
CSR - Customer Service Representative
Continuum Global Solutions - Dallas, TX
October 2023 to Present
• Answer inbound calls from customers, provide information about insurance coverage and benefit plans.
• Resolve concerns to simplify healthcare experience.
• Navigate through multiple computer applications with speed and accuracy. Patient Transporter Lead
Aramark Healthcare - Baylor Scott & White Marble Falls - Dallas, TX September 2022 to Present
• Carefully lifting patients from their beds and placing them into wheelchairs or moveable beds.
• Moving patients to different areas of the hospital, such as operating rooms, treatment areas, and special service departments.
Customer Service Representative
Employment Solutions - Irving, TX
February 2022 to July 2022
• Answering questions about a company's products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Take payments and set up settlement Agreements
Lab Technician II
Covance Clinical Research - Dallas, TX
October 2019 to March 2020
• Receive, label and analyze samples (blood, toxic, tissue etc.)
• Design and execute laboratory testing according standard procedures, make observations and interpret findings
• Conduct experiments under defined conditions to verify/reject various types of hypotheses using refined scientific methods
• Organize and store all chemicals substances, fluids and compressed gases according to safety instructions
CSR - Customer Service Representative Clerk
Samsung Electronics - Coppell, TX
October 2018 to September 2019
• Receiving products and checking them for damage
• Returning any damaged products
• Recording all received items in the computer system
• Assign trucks to dock
• Create necessary paperwork for order
• As workers are finish ed the paperwork is signed out of the system Mobile Phlebotomist
DIAGNOSTIC LABORATORIES - Carrollton, TX
December 2017 to August 2018
• Verifies patient identification and explains sampling procedures to patients.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
Specimen Processor
Diagnostic Laboratories & Radiology - Carrollton, TX February 2015 to December 2017
• Receive and open specimen bags.
• Enter inventory, patient demographics, and test codes into computer system.
• Prepare specimens for laboratory testing and analysis.
• Ensure specimens and requisitions are correctly labeled.
• Validate requisitions against specimens before scanning into the system. Education
High school diploma
South Oak Cliff High School - Dallas, TX
May 1997
Skills
• Specimen collection / processing
• Medical terminology
• Laboratory experience
• Hospital experience
• Epic
• Typing
• Documentation review
• Clinical research
• Research
• Customer service
• Windows
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