Project Management Customer Service
Resume:
Contact
Expertise
Phone
ad2hgr@r.postjobfree.com
Mesa, AZ 85208
Address
Sue Johnson
P r o j e c t M a n a g e r
Customer focused, solutions-driven, accountable project management professional with excellent communication and negotiation skills. Demonstrated ability to successfully manage multiple projects using critical thinking, risk analysis, strong problem-solving skills and assuming full project ownership from day one. Extensive experience managing large-scale real estate cell tower integration projects. Experienced in contract negotiation and compliance, as well as procurement and supplier management. Skilled in fostering strategic relationships with all internal and external project stakeholders to ensure successful project outcomes. Experience
Telcom Ventures Group provides all aspects of project management and implementation services for various clients in the wireless telecommunication, real estate development and associated industries.
Services include but are not limited to, supplier relations and vendor management, site acquisition and development, facilities management, government relations and administrative business consulting services. List of current and previous projects below: Manage landscape design projects for residential and commercial landscape clients Responsible for contract negotiation and compliance for both clients and vendors Introduced clear SOW and change order management terms into client contract Implemented new administrative processes, resulting in a 30% overall profit increase Restructured invoicing process resulting in 75% increase in on-time payments received Program management for Sprint Mini Macro/Small Cell Program (total 615 sites) Develop and maintain strong client relationship to ensure service level satisfaction Closely aligned with project team to manage KPI’s and ensure strong customer satisfaction and timely execution of project milestones Implement and maintain Best Practices/Lessons Learned to ensure project efficiencies Identify, analyze and mitigate potential risks and report to Executive Management Provide leadership and direction to various members of the project team Owner/Principal Consultant
Project Manager
Program Manager, PMO Office Southwest Region
May 2009 - Present
January 2020 - Present
April 2018 - December 2019
Telcom Ventures Group, Inc.
Second Nature Garden Works Landscape Design
Extenet Systems, Inc.
Project Management
Relationship Management
Procurement
Strategic Planning
Process Improvement
Contract Compliance
Communications
Supplier Management
Skills
Time Management & Organization
Policy & Procedural Compliance
Excellent customer service
Documentation & Due Diligence
November 2015 - February 2018
WYCO Field Services, LLC
Program Manager, Business Development
Program and project management for various large-carrier and service providers clients such as AT&T, T-Mobile, Verizon, Crown Castle and Level 3 Communications Responsible for new business development and customer retention Created and implemented internal processes for Bids, PO issuance, Change Orders, True Up and Invoicing
Implemented Scope of Work Clarification Meetings to ensure expectations were in alignment with SOW
Contact
References
Phone
ad2hgr@r.postjobfree.com
6914 E. Exmoor Drive,
Mesa, AZ 85208
Address
Sue Johnson
P r o j e c t M a n a g e r
Experience
Managed bulk site acquisition programs for large wireless carrier projects (AT&T, T- Mobile and Verizon) for new tower and small cell builds, collocations and site modifications in the Arizona, Nevada, New Mexico and Texas markets Analyzed and identified critical path and priorities for new projects awarded including scope, schedule and budget to ensure timely achievement of forecasted milestones Managed site acquisition team and implemented a consistent and standardized customer site acquisition process including site selection and qualification (SCIPs and QSCIPS), acquisition, leasing, regulatory, zoning and permitting Managed various new build and site modification (3G/4G/LTE) large customer projects (AT&T and Verizon) in the Arizona, Nevada, New Mexico and Texas markets for both Small Cell Network and Tower Sites
Responsible for customer site acquisition process including site selection and qualification (SCIPs and QSCIPS), site acquisition, leasing, regulatory, zoning, permitting, site visits, construction and vendor management Management and mentoring of site acquisition team including implementation of standardize process for site acquisition submittals, leasing and zoning activities to achieve aggressive customer build schedules in a timely manner Site Acquisition Program Manager
Site Development Manager
May 2014 - November 2015
November 2013 - May 2014
Pinnacle Consulting, Inc.
Wireless Resources, Inc.
Karen Cota, Finance Analyst
Jones, Lang, LaSalle
Linda Bambach, Project Manager III
ad2hgr@r.postjobfree.com
Paxon Energy & Infrastructure
ad2hgr@r.postjobfree.com
Education
Interface Technical Training:
Six Sigma Institute:
Franklin Covey Institute:
Dawson College:
Project Management PMBOK Certified
Process Improvement Yellow Belt Certified
Performance-Based Leadership Certified
Computer Mgmt Information Services
September 2009 - November 2013
Crown Castle
Manager, Government Relations
Manage site acquisition projects for various large customer Small Cell Network projects in the Southwest region (Arizona, California, Nevada and Texas) Key contributor on “first-in-the-nation” successful large (300+ node build-out) SCN implementation project in Arizona
Customer representation at Planning Commission, Design Review and City Council hearings
Consistent approvals for customer zoning permits and conditional use permits Successful implementation of Small Cell Network projects in previously non-responsive high-profile communities through positive, consistent and effective HOA management and community outreach efforts
Sound technical knowledge of Outside Plant Operations including pre-construction, construction and post-construction
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