Customer Service Team Leader

Barbara Frison (Supervisor)

Chicago, IL ***** ****************@*****.*** (Cell)219-***-****

Work Experience

Homechef - Chicago, IL August 2015 to Present

Product Associate Team Leader

Responsibilities

Making meal bags and prepping them so they can go out to different customers, labeling meal bag portions including different seasoning herbs, liquids and juices. Managed 15 employees who I oversaw to ensure tasks were completed with a high level of quality and efficiency. Created the assembly line for bagging, packing and picking up the meals in the warehouse. Kmart - Brandon, FL June 2013 to July 2015

Cashier

Responsibilities

Receive payments by cash, check, credit cards, vouchers or automatic debts. Issue receipts, refunds, credits or change due to customers. Count money in the cash drawer at the beginning of shifts to ensure that the amounts are correct and that there is adequate change for the shift. Greet customers entering the establishment and ensure the area is clean and orderly. Goodwill Industries - Brandon, FL December 2013 to April 2014 Sales Associate

Responsibilities

Maintain clean and orderly checkout areas, scanning the prices of the merchandise, establishing great customer service. Utilized the cash register proficiently to get the customers in and out. Oversaw the stocking and organization of products throughout the store and directed customers with questions regarding item location.

Premium Retail - Chicago, IL May 2012 to April 2013 Supervisor

Responsibilities

Deliver excellent customer service and demonstrate a high degree of professionalism, assign employees to specify duties and assist with work schedules assignments. Maintain compliance with corporate by overseeing proper preparation of merchandise. Coordinate merchandise replenishment and flow of merchandise from the stockroom to the floor. Assist store team in maintaining the store's visual objectives and housekeeping standards by organizing merchandise on the floor. Overseeing compliance of all staff with established company policies, procedures and standards. Assist with lead responsibilities. Three Wishes Toys - Wilmette, IL April 2007 to August 2012 Cashier/ Clerk

Responsibilities

Shipping and receiving, data entry, trained cashiers on point of sale and customer service greeted customers. Assist with the gift wrapping process and gift distribution putting smiles on the faces of kids.

Delmar Place - Delmar, NY May 2005 to July 2006

Resident Aide

Responsibilities

Assisted residence with everyday living housekeeping, laundry, lite snacks, scheduling appointments and errands. Assisted with lifting residents to and from beds and wheelchairs. Learning different skills to get the job done and multi-tasking. It's all about teamwork helping one another and besides I am a people person and I love to help people. Well I learned a lot in how to make the customer my number one priority and accomplishing objectives on time. Managed scheduling my employees for their shifts to be on time. Enjoying being there to help the seniors and know that I made a difference.

Fannie May Candies - Chicago, IL December 1999 to May 2005 Packing /Production Worker

Responsibilities

Packed and prepared all products for shipment including; labeling, scanning orders into computerized systems. Packing candy on the assembly line making pallets using the pallet jack to remove the pallets to the receiving area. Assisted in inventory, customer service, and warehousing aspects.

Skills

● Money management, product assembly, packaging and inventory experience

● Years of providing various customer service in areas such as retail, and clerical

● Able to successfully manage a team as well initiate team building exercises

● Able to provide home health care and assistance in daily tasks

● Experience working on an assembly line and using packing/production machinery Education

Bowen High School - Chicago, IL 1977 to 1981

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