Skyesha Morehouse

*** ******* **, **** **********, Louisiana, 71254, US • 1-318-***-**** • ad2hf8@r.postjobfree.com I LOVE WHAT I DO AND THSTS MAKING PEOPLE HAPPY.. I JUST DONT LOOK AT MY LINE IF WORK AS A PAY CHECK I LOOK AT IT AS THEY ARE MY PEOPLE

Customer service optimization

Communication skills

Customer support

Answering questions

Data entry

Client communication

Problem-solving skills

Microsoft Office

Calm disposition

Gathering information

Customer relationship management

Call center operations

Typing 30 WPM

Verbal and written communication

Customer service

Cash Handling

Inbound phone calls

2016

Senior high school - Lake Providence, LA

I got my GED

EMBORDERY - October, 2022 to March, 2023

Superior Group of Companies - Eudora - Eudora, AR

Returned customer calls within 6 hours, resolving issues and answering questions quickly. Employees were directed, schedules were established, and work assignments were prioritized. Maintained a consistent, positive attitude toward customers, peers, and other employees even in high-stress situations. Approached potential clients using direct marketing strategies such as mailings and phone contracts, which resulted in a 45% increase in sales. Reached out to potential clients through direct marketing techniques such as mailings and phone calls. DSW Worker - June, 2023 to August, 2023

Unique Guidance Provider Services - Monroe, LA

Planned and administered daily medicine schedules to help clients manage their symptoms and improve their quality of life. Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents. Improved my skills by actively participating in employee trainings and enrolling in classes to improve health risks. Kept a close eye on clients' behavior and emotional responses, consulting with DsSW to address any concerns and protect each individual from harm.

Entered information into log books, journals, and care plans in order to accurately document and report patient progress. Provided each customer with exceptional service by listening to their concerns and answering their questions. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Correctional Officer - June, 2023 to October, 2023 River Bend Detention Center - Lake Providence, LA

Provided social support to individuals by transporting them to events and activities, as well as medical appointments and shopping trips. Kept track of progress and recorded any changes in status. Kept them mentally alert by entertaining, conversing, and reading aloud to patients. Assisted patients with basic grooming and hygiene, such as bathing and dressing. Kept the patient area clean, safe, and well-organized. Built rapport with patients in order to create a safe and trusting environment in which to provide care. Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments. Helped disabled clients in any way I could to help them achieve independence and happiness. Was in charge of daily activities and offered assistance when necessary. Customer Service Representative

CVS - Vicksburg, MS

Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products. Assisted CVS by ordering items from various vendors, including apparel and clubs for the pro shop. Used a consultative sales approach to understand customer needs and make relevant recommendations. Provided each customer with exceptional service by listening to their concerns and answering their questions. Provided service to store customers and wrote customer contracts and invoices for equipment rental and tool repairs in the health department. Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Am responsible for resolving customer issues and making recommendations. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Customer Service Personnel - January, 2001 to February, 2022 Klose to Komfort - Lake Providence, LA

Devised and implemented process improvements in order to reduce workloads and improve callback efficiency. Explained billing procedures to customers, processed payments, and assisted with payment option setup. Looked at customer account information to figure out what was wrong and how to fix it. Looked over account and service histories to see if there were any patterns or issues. Provided each customer with a high level of service and support, paving the way for future business opportunities. Talked to customers to figure out the best ways to solve service and billing issues. Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations. Kept track of requests, problems, and solutions by documenting conversations with customers.

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