CHERI LEWIS

Arlington, TX *****

ad2hf2@r.postjobfree.com

+1-214-***-****

Dedicated collections representative with 10+ years experience. Consistently achieve record- high customer satisfaction rankings, improvement to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer- focused teams, enthusiastic commitment to customer service as a key driver of a company goal attainment. Lead by example and ensure the execution of all privacy laws, quality and company operations and policies. Work Experience

Collections Representative

Regional Acceptance Corporation (Sub Contractor) - Arlington, TX January 2022 to June 2023

• Collected on outstanding auto loan accounts.

• Handled inbound and outbound calls regarding delinquency.

• Processed settlements and payment plans in order to bring accounts to good standing.

• Reported monthly statuses to Credit bureaus

Bank Customer Service Representative

USAA (Sub Contractor) - Shreveport, LA

February 2020 to October 2021

• Federal Background Security Clearance

• Worked Onsite and Remote during employment

• Processed checking, savings, and credit card account inquiries.

• Filed fraud and dispute claims.

• Processed limit increases, funds transfers, and account closures. Collections Senior Representative

Delinquent Recovery Associates - Shreveport, La

January 2019 to February 2020

• Collected on outstanding delinquent accounts.

• Processed settlements and payment plans in order to bring accounts to good standing.

• Reported monthly statuses to Credit bureaus

Customer Support Representative

Active Network - Dallas, Tx

September 2016 to January 2019

• Maintained top performer by achieving required goals in an inbound call center

• Sent active membership information via email which resulted in retaining memberships

• Processed refunds at customer’s request utilizing multiple databases Collector

Ace Cash Express - Irving, Tx

April 2012 to February 2016

• Politely assisted customers though telephone.

• Provided and elevated customer experience to generate a loyal clientele.

• Handled daily heavy of flow of paperwork while multi- tasking.

• Directed calls to appropriate individuals and departments.

• Helped drive sales goals and achieve monthly quotas.

• Dedicated to continuously improving sales abilities.

• Asked open-ended questions to asses customer needs.

• Contacted customer follow up on customers and suggest methods of payments. Subcontractor

U.S. Department of Education - Richardson, Tx

November 2007 to July 2011

• Responsible for resolving all defaulted federal government student loan through inbound/ outbound collections phone calls.

• Create repayment arrangements through balance in full, settlement in full, or the DOE’s Rehabilitation program to bring delinquent accounts out of default.

• Negotiate penalties and collection cost at the time of arrangements.

• Reviewed personal financial statements with borrowers to verify ability to pay and complete the program.

• Federal Background Security Clearance.

Education

High School Diploma

Berkner High School Richardson - Richardson, TX, US 1998

Skills

• Creative problem solver

• Exceptional communication skills

• MS Window Proficient

• Understanding of Bank Transactions, Products, and Services

• Quick Learner

• Training Development aptitude

• Multi- line phone talent

• Customer service

Contact this candidate