Office Manager Warehouse

Yolanda L. Bookman

*******.*******@*****.*** 682-***-****

WORK EXPERIENCE

Amazon

Area Manager I/II – Operations

Coppell, TX

December 2021 – Present

• Managed 140-170 employees and four to six salaried managers daily to fulfill customer orders on time

• Prepared daily, weekly, and monthly productivity reports using Key Performance Indicators (KPI’s)

• Monitored quality standards and implemented prompt resolutions to ensure maximum customer satisfaction

• Created training plans to improve employee performance by 30-40% Amazon Coppell, TX

Process Assistant October 2019 – December 2021

• Assisted department managers with effectively nailing each plan every period

• Responsible for several KPIs that tracked performance and quality to ensure customer promises were met

• Acted as the liaison between management, HR, and IT departments to ensure associate barriers were taken care of

• Created various projects to help increase department productivity which rose 24% after implementation G7 Property Preservation

Office Manager

Dallas, TX

January 2014 – February 2018

● Maintained office by organizing office operations and procedures, preparing payroll, handling correspondence, reviewing and approving supply requisitions, assigning and monitoring work assignments.

● Maintained office efficiency by planning and implementing office systems, and equipment maintenance.

● Completed operational requirements by scheduling and assigning employees while following up on work results. EDUCATION

Tarrant County College

Associates of Arts: Business Management

Fort Worth, TX

• Cumulative GPA: 3.5

• Relevant Coursework: Business Computer Applications, Business and Professional Communications, Principles of Management

PROFESSIONAL SUMMARY

Top performing warehouse Manager with over five years of experience in warehouse operations and logistics. Strong leadership and team building skills within both small teams and also cross-shift cooperation. Effective manager at implementing training plans and utilizing KPIs to ensure the top performance of the team, department, and building. SKILLS

• Strong attention to detail

• Detail-oriented, pro-active and able to manage multiple projects to deadlines with minimal supervision

• Ability to work collaboratively as part of a team on projects till completion

• Strong interpersonal and organizational abilities

• Excellent oral and written communication skills

• Strong analytical and research aptitude

• Strong command of Microsoft Excel, Word, and other Office programs

• Able to multitask efficiently and effectively

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