Quality Control Time Management Detail Oriented
Resume:
MIRILLIA DJAJADI
Anaheim, California
*********@*****.***
Linkedin.com/in/Mirillia-djajadi-8801281ab
OBJECTIVE
A strategic opportunity in the Patient Account Rep Senior position which make the best use of my abilities, work experiences, and academic background.
EDUCATION
California State University, Fullerton May 2020
Bachelor of Science in Public Health
SPECIAL TRAINING
Google Data Analyst Certificate August 2023
FEMA IS-100, 200, 700 and 800, FEMA Professional Development Series April 2021
Making Contact: A Training For COVID-19 Contact Tracers May 2020
RELATED EXPERIENCE
AM LLC – Remotely (Orange County, CA) October 2020 – April 2022
Case Investigator
Acted as primary point person to call person (case) with a positive diagnostic test for COVID-19
Provided support and gathered information, including information about the disease
Triaged and coordinated next steps for isolation for cases and quarantine for individuals the person has been in contact with
Monitored their conditions and supported them during isolation and quarantine period as needed
Communicated with cases in a professional and empathetic manner
Collected and recorded information on symptoms into the Customer Relationship Management (CRM)
Coordinated tracking efforts with local health authority and refer high-level cases to local resources.
Assigned referrals depending on the case’s underlying medical conditions, occupation, living situation
Reviewed records for inaccuracies and document them (pre-audit ensures quality control)
Collected and documented activities of exposure and infectious period
Managed and resolved difficult calls
Communicated with team and supervisor when case cannot be made with an individual and understand the best way to address the problem
Audit records within contact tracing system for patient record with a positive diagnostic test for COVID-19.
Oversee quality control of data collection and data reporting
Make informed, educated decisions on accuracy of case management based on guidelines and standard operating procedures.
Maintained daily contact with the supervisor (Case Navigator)
AM LLC – Remotely (Orange County, CA) July 2020 – October 2020
Contact Tracer
Called contacts of newly-diagnosed patients (contacts)
Communicated with contacts in a professional and empathetic manner
Collected and recorded information on symptoms into the Customer Relationship Management (CRM)
Provided contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resources Coordinator for social resources.)
Followed the scripts to inform contacts about the importance of quarantine, and what to do if symptoms developed.
Communicated with team and supervisor when contact cannot be made with an individual and understand the best way to address the problem
Maintained daily contact with the supervisor
HMR Weight Management – Fullerton, CA January 2020 – March 2020
Intern
Handled patients Health Management Resources food products order
Reported patients’ Health Management Resources food products order to them in order to avoid the missing orders
Organized and took inventory of Health Management Resources products in stock rooms
Offered food sample in class to patients to promote delicious variety of healthy food
Prepared new sample healthy food for patients in class
Collected HMR program and information’s procedure in binders to introduce to new patients
Observed patients and collected data related to their weight progress to ensure patients were losing weight
OTHER WORK EXPERIENCE
Brown’s Family – Fountain Valley, CA June 2011 – September 2017
Caregiver
Inspired the young children to design and create through games and creative toys (bamboo builder marble run, train set, and contraptions)
Improved and developed piano skills of a four years old boy
Assisted in the development of handwriting skill and mathematics
Guided problem solves through homework and related creative situations
Guided and aided with behaviors, and personality development
SKILLS
Language: Fluent in Indonesian
Computer: SPSS, Microsoft Office Suite, Google Suite
Customer Relationship Management: Salesforce
Quantitative Research
HIPAA (The Health Insurance Portability and Accountability Act of 1996)
Quality Assurance
Conflict Resolution/Strategic Problem Solving abilities
Teamwork environment
Multitasking
Time Management
Customer Services
Attention to details
Collaboration
Attentive listening, empathy
Contact this candidate