MIRILLIA DJAJADI

Anaheim, California

ad2hen@r.postjobfree.com

Linkedin.com/in/Mirillia-djajadi-8801281ab

714-***-****

OBJECTIVE

A strategic opportunity in the Patient Account Rep Senior position which make the best use of my abilities, work experiences, and academic background.

EDUCATION

California State University, Fullerton May 2020

Bachelor of Science in Public Health

SPECIAL TRAINING

Google Data Analyst Certificate August 2023

FEMA IS-100, 200, 700 and 800, FEMA Professional Development Series April 2021

Making Contact: A Training For COVID-19 Contact Tracers May 2020

RELATED EXPERIENCE

AM LLC – Remotely (Orange County, CA) October 2020 – April 2022

Case Investigator

Acted as primary point person to call person (case) with a positive diagnostic test for COVID-19

Provided support and gathered information, including information about the disease

Triaged and coordinated next steps for isolation for cases and quarantine for individuals the person has been in contact with

Monitored their conditions and supported them during isolation and quarantine period as needed

Communicated with cases in a professional and empathetic manner

Collected and recorded information on symptoms into the Customer Relationship Management (CRM)

Coordinated tracking efforts with local health authority and refer high-level cases to local resources.

Assigned referrals depending on the case’s underlying medical conditions, occupation, living situation

Reviewed records for inaccuracies and document them (pre-audit ensures quality control)

Collected and documented activities of exposure and infectious period

Managed and resolved difficult calls

Communicated with team and supervisor when case cannot be made with an individual and understand the best way to address the problem

Audit records within contact tracing system for patient record with a positive diagnostic test for COVID-19.

Oversee quality control of data collection and data reporting

Make informed, educated decisions on accuracy of case management based on guidelines and standard operating procedures.

Maintained daily contact with the supervisor (Case Navigator)

AM LLC – Remotely (Orange County, CA) July 2020 – October 2020

Contact Tracer

Called contacts of newly-diagnosed patients (contacts)

Communicated with contacts in a professional and empathetic manner

Collected and recorded information on symptoms into the Customer Relationship Management (CRM)

Provided contacts with approved information on state/local quarantine procedures, and, if appropriate, refer them to testing according to protocol (and/or to a COVID-19 Care Resources Coordinator for social resources.)

Followed the scripts to inform contacts about the importance of quarantine, and what to do if symptoms developed.

Communicated with team and supervisor when contact cannot be made with an individual and understand the best way to address the problem

Maintained daily contact with the supervisor

HMR Weight Management – Fullerton, CA January 2020 – March 2020

Intern

Handled patients Health Management Resources food products order

Reported patients’ Health Management Resources food products order to them in order to avoid the missing orders

Organized and took inventory of Health Management Resources products in stock rooms

Offered food sample in class to patients to promote delicious variety of healthy food

Prepared new sample healthy food for patients in class

Collected HMR program and information’s procedure in binders to introduce to new patients

Observed patients and collected data related to their weight progress to ensure patients were losing weight

OTHER WORK EXPERIENCE

Brown’s Family – Fountain Valley, CA June 2011 – September 2017

Caregiver

Inspired the young children to design and create through games and creative toys (bamboo builder marble run, train set, and contraptions)

Improved and developed piano skills of a four years old boy

Assisted in the development of handwriting skill and mathematics

Guided problem solves through homework and related creative situations

Guided and aided with behaviors, and personality development

SKILLS

Language: Fluent in Indonesian

Computer: SPSS, Microsoft Office Suite, Google Suite

Customer Relationship Management: Salesforce

Quantitative Research

HIPAA (The Health Insurance Portability and Accountability Act of 1996)

Quality Assurance

Conflict Resolution/Strategic Problem Solving abilities

Teamwork environment

Multitasking

Time Management

Customer Services

Attention to details

Collaboration

Attentive listening, empathy

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