Mark Woods, A+, Net+, ITIL v*

Greater Chicago Area

ad2he7@r.postjobfree.com

linkedin.com/in/markwoods2014

Summary

IT professional specializing in end user support and deskside support and remote on a corporate level. Experience

Corporate Support

TrueBlue Inc.

Aug 2017 - Nov 2023 (6 years 4 months)

Executive Corporate Support

Tier 2 Support Analyst

Hyatt Hotels Corporation

Jul 2014 - Feb 2017 (2 years 8 months)

Tier 2 Support Analyst at Hyatt Hotels Corporation Help Desk Specialist

Employment & Employer Services (E&ES)

May 2014 - Jul 2014 (3 months)

Help Desk Specialist

Web Marketing Coordinator

National MS Society

Aug 2010 - Nov 2013 (3 years 4 months)

Education

MicroTrain

CompTIA Network +

2014 - 2014

MicroTrain

ITIL Foundation Certification

2014 - 2014

MicroTrain

CompTIA A+

2014 - 2014

Mark Woods, A+, Net+, ITIL v3 - page 1

Illinois Academy of Design and Technology

2010 - 2013

Licenses & Certifications

Network + - CompTIA

ITIL v3

Skills

Technical Support • End User Training • Product Support • Troubleshooting • Computer Hardware Troubleshooting • Software Installation • Networking Mark Woods, A+, Net+, ITIL v3 - page 2

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