Mary Bousquet

Leander, TX ***** 509-***-**** ad2hbo@r.postjobfree.com

SKILLS

Office Administration Customer Service Cashiering, Business Center Rep, and Bookkeeping w/HEB Resolves & De-escalates issues Organization Communication Flexibility and Adaptability Scheduling Appointments Insurance Verification Data Entry Video Tech Support 1 MS Office Outlook Trello Access Lotus 1, 2, 3 Solomon EMRs (Electronic Medical Records) SAP (Systems Applications & Products) Avaya OneX Sales Force Ephone

EXPERIENCE

Dell Technologies, Round Rock, TX July 2019 – August 2023

Iconma Staffing – Dell (Contract Worker), Round Rock, TX

Enterprise Triage Agent August 2018 – July 2019

Provided diagnostic technical support for tier 1 issues.

Responded to customer technical problems/issues related to hardware, software, and networking.

Handled In-scope cases (single HDD/SSD/PSU/DIMM/Perc replacements).

Sent cases Out of Scope to correct technical support queue issues.

Escalated more complex customer technical issues to senior-level support.

Worked with the customer to collect appropriate information to positively impact time to resolution.

Verified warranty entitlement and determined appropriate action plan.

Followed policies and procedures to ensure customer satisfaction.

Focused on delivering a positive customer experience according to Dell standards.

Manpower Staffing – Client 3M, Austin, TX July 2018 – August 2018

Customer Service Representative (Contract Worker)

Offered support to one of 3Ms divisions and their corresponding customers and/or products.

Managed varied customer transactions, including inbound/outbound calls to customers and internal 3M groups.

Answered calls entailing questions on order entry, servicing customer accounts, in-depth technical assistance, and product information.

Communicated with other departments and providers to research and resolve issues, identify, and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.

Used SAP (Systems Applications Products in data processing) in conjunction with Sales Force. These were used together to follow customer orders and used to input Purchase Orders.

Goin’ Postal, Bastrop, TX June 2018 – July 2018

Customer Service Representative – (Temporary Contract) Part-time

Packed & shipped items for customers.

Weighed and placed postage on letters, parcels, boxes, and Flat Rate Envelopes.

Alorica, Spokane, WA March 2018 – May 2018

Customer Service Representative – Tier 1 Tech Support (Temporary Contract)

Talked to customers over the phone, email, online chat, or social media to resolve their questions or concerns.

Maintained and updated customer information as necessary and resolved and de-escalated any issues.

Mary Bousquet ad2hbo@r.postjobfree.com Page 2

Family Medicine Liberty Lake, Liberty Lake, WA – Laid Off August 2017 – January 2018

Medical Receptionist

Welcomed and greeted all patients and visitors, in person or over the phone.

Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.

Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

Responded to inquiries by patients, prospective patients, and visitors in a courteous manner.

Kept medical office supplies stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

Protected patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Foundation Staffing – I Energizer, Austin, TX December 2016 – February 2017

Data Entry – (Left position to be a full-time caregiver to my parents who were disabled)

Entered customer account data by inputting text-based and numerical information from source documents within time limits.

Compiled verified accuracy and sorted information according to priorities to prepare source data for computer entry.

Reviewed data for deficiencies or errors, corrected any incompatibilities if possible, and checked output.

GW Communications, Pflugerville, TX - Laid Off July 2015 – October 2016

Administrative Assistant

Provided clerical assistance and support to the Director, Area Manager, and staff.

Updated and maintained schedules, spreadsheets, accounts payable, payroll records etc.

Created and revised systems and procedures by analyzing operation practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements, implementing changes.

Resolved administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.

Provided information by answering questions and requests.

Completed operational requirements by scheduling and assigning administrative projects, expediting work results.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Contributed to team effort by accomplishing related results as needed.

House Call Doctors, Austin, TX January 2015 – May 2015

Data Entry / Pt. Chart Coordinator

Scanned documents and printed files, when needed.

Responded to queries for information and access relevant files.

Complied with data integrity and security policies.

Ensured proper use of office equipment and addressed any malfunctions.

HEB #592 Leander, TX September 2006 – June 2011

Cashier/Bookkeeper/Business Center Representative

Worked as a cashier, Business Center Representative, and Bookkeeping

EDUCATION

Associates of Applied Science National American University, Austin, TX 01/2014 – 03/2016

Medical Assistant (Certificate) PIMA Medical Institute, Albuquerque, NM 06/2011 - 03/2012

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