Customer Support Administrative Assistant
Resume:
PROFILE SUMMARY
An accomplished business professional with a proven history of excelling in administration, customer support, and operations. Drawing upon a robust foundation in these key areas, a results-focused approach is brought to enhancing processes, enriching customer experiences, and ensuring operational efficiency. Proven track record of upholding office security through meticulous safety protocols and regulated access management at the reception desk. Skilled in handling various clerical responsibilities, adeptly coordinating office operations, managing appointments, and facilitating seamless communication between teams and clients. Eager to leverage extensive experience and dedication to excellence in an administration position within a dynamic and growth-oriented organization. HEATHER J KEIPER
12937 Brant Tree Dr, Riverview, FL 33579 Cell: 813-***-**** **********@***.*** EDUCATION
Barstow Community College Barstow,
CA USA
General Education
2001 - 2002
Concorde Career Institute San
Bernardino, CA USA
Medical Administrative Assistant
2002 – 2003
PROFESSIONAL
SKILLS
• Microsoft Office Suite
• Administrative Support
• Data Entry
• Word
• Time station
• QuickBooks
• Typing 30+ WPM
• Invoice2Go
• Salesforce
• Inventory Management
• BuildPro
• OSHA Certified
• Data Management
• Customer Service
• Inbound/Outbound Calls
• Scheduling & Payroll Management
• Documents Management
• Problem-Solving Skills
• Excellent Communication
• Staff Training
REFERENCE
Beth Gullion
21633 Billowy Jaunt Drive
Land O Lakes, FL 34637
Tammy Bogart
United States Coast Guard - Retired
2320 Sequoya Trail
Mobile, AL 36695
Charlene Lively
GL Homes
10604 Aldo Moro De
Wimuama, FL 33498
PROFESSIONAL ATTRIBUTES
• Exceptional organizational skills to effectively manage administrative tasks, documents, and schedules, ensuring smooth operations within the organization
• Multitasking prowess to handle phone calls, greet guests, and manage administrative duties simultaneously, maintaining efficiency in daily operations
• Attention to detail in bookkeeping tasks, ensuring accurate records and financial transactions while adhering to industry regulations
• Effective conflict resolution capabilities, capable of handling challenging situations and turning them into opportunities for customer satisfaction and loyalty
• Easily adjusting to changing priorities and situations and being flexible in handling diverse administrative challenges
WORK EXPERIENCE
Customer Care Representative
Lennar Homes, Tampa, FL, United States Apr 2022 – Present
• Efficiently coordinate and schedule repairs involving trades and homeowners while also adeptly executing minor repairs on newly constructed homes
• Conduct comprehensive New Home Orientation walks, imparting crucial instructions to new homeowners regarding effective home maintenance strategies
• Skillfully manage a high volume of tasks and warranty tickets while also ensuring trades' accountability for the timely completion of warranty work orders
• Proactively follow up, conducting meticulous inspections to ensure the successful and timely completion of all repairs
• Effectively generate and manage EPOs, streamlining the process for trades to fulfill warranty work promptly and ensuring customer satisfaction
• Exhibit polished communication skills while engaging with homeowners in a professional and courteous manner
Operations Assistant
3 C’s Catering, LLC, Tampa, FL USA Mar 2014 – Mar 2022
• Streamlined operations by efficiently managing scheduling and payroll for two companies
• Demonstrated strong communication skills in selling services, coordinating appointments, and providing one-on-one customer support
• Maintained peak performance of vehicles and equipment through meticulous upkeep
• Exhibited adaptability by effectively substituting in various positions to maintain seamless company operations
• Ensured financial accuracy by overseeing payment processing, including manual and electronic methods
• Elevated customer satisfaction by delivering personalized service and addressing inquiries regarding rendered services
• Optimized time management by skillfully scheduling appointments, maintaining calendars, and coordinating room set-ups and clearances
Key Holder
Cheddar’s Casual Cafe, Brandon, FL USA Apr 2010 – Mar 2014
• Orchestrated seamless operations by performing weekly inventory assessments and managing food and supplies procurement
• Directed diverse personnel activities encompassing training, scheduling, hiring, supervision, payroll, performance reviews, and disciplinary measures
• Ensured organizational efficiency through conducting daily pre-shift and weekly departmental meetings
• Cultivated an environment of exceptional customer service by overseeing prompt order fulfillment, courteous interactions, restroom and facility cleanliness, and addressing customer inquiries, concerns, and feedback
• Spearheaded comprehensive staff management, including hiring, scheduling, and training
• Expertly executed closing responsibilities, encompassing restocking and cash drawer reconciliation, to uphold operational excellence
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