SIGNIFICANT EXPERIENCE:

** ***** ** ********** / ******* management encompassing the development, migration, implementation, and support of Cerner information technology systems in single net and multi-net multi-facility rollouts.

Technical manager for multi-tiered systems including: Intel, Citrix, Oracle, AIX, Print Services, and FSI/MDI

Certified class instructor for Cerner Millennium: Architecture, Troubleshooting, and Issue Management

CERTIFICATES

ITIL V3 FOUNDATION – Issued Aug 2019

SCRUM MASTER CERTIFIED Issued Nov 2019

SIX SIGMA YELLOW BELT – Issued Aug 2019

ACHIEVEMENTS

Received Cerner Top Gun Award (only awarded to top 5% of the company)

Received 2000 Hour Consulting Award from Health Data Specialists, LLC

Primary driver of Navigator Solutions. Led the charge to solve issues one time and create knowledge articles that could be posted and searched on corporate website for both associates and clients. Proved concept with pilot group and reduced overall incoming issues to the support organization saving the company valuable time and money.

Architect and creator of Drive Layouts. Designed and developed software and documentation on how to install Cerner Millennium on AIX and VMS systems. Consulted with resident experts and documented how the system should be laid down for optimal performance and stability. The implementation by subsequent system engineers saved rework that was prevalent across the company saving clients and Cerner time and money to implement Cerner Millennium with high satisfaction.

Worked directly with the CIO of Cerner in order to design and implement a tracking and accountability process between two critical organizations at Cerner, the Immediate Response Center (IRC) and SolutionWorks (SWx), ultimately reducing the number of after hour pages to associates that had already put in a full day. This process enhanced the knowledge of the IRC and solved critical issues faster than in previous years.

Designed and developed internal measures using Business Objects to hold support associates accountable to key metrics. Implemented these measures on current team and was recognized by leadership for results. Implementation of these measures was then input into other teams, establishing a common measuring system that ultimately enhanced the annual review process and made it more subjective.

EMPLOYMENT

Nordic Consulting to CGH Medical Center

Cerner Senior System Engineer

September 2023 – present

ATIM Instructor

Upgrade from 2018.04.03 to 2018.16.03

TATA Consulting Services

Cerner Programmer - Analyst

May 2021 – August 2023

Interface/MDI Support

oiCommand – Container creation, device creation/updates, cycling of backend software.

oPhoenix

Incident reduction committee

ATIM Instructor

Domain refreshes

Websphere XR

Wellsky Consulting Services

Programmer - Analyst

November 2022 – May 2023

Developed custom Cerner Classic Blood Bank Extracts to import into Wellsky database

MedSys Group – Cerner – Department of Veterans Affairs

Technical Team Lead

Jun 2020 – November 2020

Technical Lead interfacing to patient kiosk for Department of Defense.

University of Tennessee Medical Center

Cerner Analyst

Sep 2019 – May 2021

MPage Creation / Support / Testing

DA2 report writing

PerfectServe Integration

Lights On compliance - Purges

Health IT Specialist LLC

Owner and System Engineer/Programmer for multiple 1099 contracts.

Feb 2016 – Aug 2019

Enterprise Data Warehouse (EDW)

Cerner Classic extract via CCL

Business Objects and SQL

Liberty Solutions to Trinity Healthcare (100% remote) Aug 2018 – March 2019

Cerner System Engineer

Production support for Printing, Performance, XR, LightsOn, Olympus configuration

Production ccl / sql updates

Mock refresh – Operations Job management

MQ upgrades, manage channels, monitor and troubleshoot stalled or backlogged queues.

System Engineer training / mentoring

Cumberland Consulting Group to Huntsville Hospital, AL – (100% remote) Aug 2018 – Dec 2018

Cerner CCL/DA2 Developer

Developed DA2 Infusion Billing Report for documenting patients with an infusion before discharge

Developed CCL Anticoagualtion Education Report- List of patients who are on an anticoagulant.

Performance improvement on system and reports

VACO to Gillette Childrens in St. Paul, MN (100% on-site) Mar 2018 - Jul 2018

Cerner System Engineer

Reviewed packages and system logs for performance

Reviewed Lights On to ensure data uploading correctly

Mentored System Engineers

Health IT Specialists to Forward Health Group – (100% remote) Feb 2017 - Nov 2017

Cerner CCL Developer

Correct CCL reports written prior to extract data around colonoscopies, smoking secession.

Healthcare Performance Group (HPG) to Spectrum Health (95% on-site) (Feb 2016 – Dec 2016)

Cerner System Engineer

Production support for 724Access, Printing, Performance, XR, and RHO coordination

Production ccl / sql updates

724 Rollout – Installation and deployment including new FirstNet module for Citrix

Mock refresh – Operations Job management

Developing solution documents, presentations, or other client-facing documents.

Liberty Solutions to Trinity Healthcare (100% remote) Mar 2017 – Mar 2018

Cerner System Engineer

Production support for Printing, Performance, XR, LightsOn, Olympus configuration

Mock refresh – Operations Job management

MQ upgrades, Manage channels, monitor and troubleshoot stalled or backlogged queues.

System Engineer training / mentoring

Insight Global LLC to HCA (100% Telecommute) (Remote Hosted) Dec 2015 – Feb 2016

Cerner CCL Developer

Created demographics file to be used as input file to pull EKG and Surgery cancelations.

Report writer for reimbursement of funds using Discernvisualdevloper and Operations.

Created state regulated report for reimbursement

S&P Consulting to below June 2012 – June 2015

Cerner Senior System Engineer

Provincial Health Services Authority (90% Telecommute) (Client Hosted)

Vancouver, Canada

Provided management and maintenance: Extendible Reporting (XR), IBM Websphere, Cerner Millennium, Olympus, CAMM / Content360 (Formally Cerner ProVision Document Imaging (CPDI)), domain refreshes, package installs, domain scrambles, FSI/MDI and downtime planning

Mentored new system engineer(s) that allowed me to exit knowing that the system would be managed in a stable fashion.

Health Data Specialists, LLC

Cerner Senior System Engineer

July 2009 – August 2013

Adventist Healthcare (25% Telecommute) (Client Hosted)

Covenant Healthcare (90% Telecommute) (Client Hosted)

Lakeland Regional Medical Center (25% Telecommute) (Cerner RHO)

Medstar Health (25% Telecommute) (Cerner RHO)

Sentara Healthcare (25% Telecommute) (Client Hosted)

System Engineer Responsibilities (for all above clientele)

PowerInsight (Business Objects) administrator and developer of clinical outcome reports for improving patient care.

Developer of CCL reports using DVDEV and CCL.

Application and hardware maintenance, performance improvement, high availability, and upgrades of application, OS, Oracle, and Olympus

Maintained security to data within the architecture of Cerner Millennium using P2Sentinel audits and backend login audits.

Management of multiple RS/6000 AIX nodes, Citrix Presentation Servers, Linux servers, and Oracle / MYSQL databases

Cerner 724Access install and management with emphasis on security and availability

Client advocate in a Cerner Millennium Remote Hosted (RHO) system

Citrix performance improvements, file system cleanup, Cerner Millennium troubleshooting

Hospital-wide printer configuration and deployment

Developing solution documents, presentations, or other client-facing documents

Oxford Consulting April 2012 – June 2012

Cerner Senior System Engineer

Trinity Healthcare (90% Telecommute)

Developed custom Cerner Data Extracts in PL/SQL and CCL

Dell Inc - August 2011 – August 2012

Cerner Technical Manager (100% Telecommute) (Dell hosted)

Technical Resource Manager overseeing system administration, capacity planning, upgrade planning/implementation, printer configuration and troubleshooting

Responsible for all technical aspects of Cerner Millennium for Hub2 and Hub4 at Tenet Health

Cerner Corporation June 1995 – April 2009

Senior Consultant, Support

January 2008 – April 2009

Business analysis for operational improvement to delight clients and reduce response times on service records by writing jscript, html, with drill-downs using Business Objects / Crystal Reports

oAllowed managers to effectively see statistics on their associates and compare across teams for better performance reviews.

Project Leader, Orders Support

April 2007 – January 2008

Resourced, escalated, and queue management for Order Management

Improved support experience to clients by driving polite, knowledgeable, and quick response to issues

Solution Group Manager (SGM), Support

April 2006 – April 2007

Technology support manager for AIX/VMS, Foundations, End User Computing, Oracle, Database Architecture, Print Services, Remote Report Distribution, and FSI/MDI

40+ resources, 8 teams

Led SGMs in all statistics for support organization

Established turnover process with consulting organization

Project Manager, Performance Lab

July 2004 – April 2006

Reduced performance time and improved test accuracy by automating prep and collection of data

Developed kornshell and dcl scripts on both AIX and VMS to automate preparation of tests and data collection

Tested Cerner Millennium code for functionality through WinRunner scripts and measured test response times with RTMS data (compared this with client data in Lights On)

Operations Manager, Technologies, Foundations, FirstNet, Orders Support

October 2002 – July 2004

Resourced, escalated, and queued management for core infrastructure of a 3-tier client-server Cerner system

Developed skilled resources that provided call support to consultants and clients

Process Architect, Operations

November 2000 – October 2002

Developed drive layouts for system installations on IBM for more efficient sales and installations (received Top Gun Award, the top 5% of the company)

Coded compiled help (.chm) manual for system administrators managing Cerner Millennium system

System Engineer, Consulting

August 1997 – November 2000

Planned and performed VMS to AIX migration of 3-tier client-server system

Secured client loyalty by stabilizing system and increasing system effectiveness

Taught clients troubleshooting and performance management techniques on Cerner’s 3-tier architecture

Ensured interfaces to other vendors were operating correctly through Open Engine and Open Port

Support Specialist, Support

June 1995 – August 1997

Cerner classic phone support for Client Accounting and Charge Services (Revenue Cycle), Infection Control, Microbiology, Service Management, and Management Reporting.

Wrote electronic billing interfaces (EBI) for multiple sites based on government specifications for payment to the hospital.

Balanced Aged Trial Balance for clients by analyzing the AD file with CCL reports

TOOLS AND SOFTWARE

Operating Systems: AIX (HACMP), Linux, HP-UX, MacOS, Windows, and Android

Ticketing Systems: ServiceDesk, ServiceNow, and Remedy

Microsoft: Excel, PowerPoint, Access, Publisher, Project, Outlook, OneNote, BitBlocker

Virtual Services: Citrix, VMWare, Virtual Desktop

Scripting: PowerShell 2.0, Korn Shell, BASH, PERL, CCL,

SQL

Shared Storage Technologies: LUN, RAID, SAN

Network Technologies: DNS, DHCP, VPN, Routers, Switches, IIS,

Active Directory

Security: Firewalls, filtering, Add/Modify/Delete accounts, sftp, private and public key.

Collaborative Technologies: Microsoft Exchange, Office365, Skype, Lynk, Trillian, Synergy, WinZip

Performance: CPU, I/O, Memory, Network monitoring and fixes, F5 Load Balancer

Adobe Acrobat

HTML, Jscript, IIS, Enterprise Data Warehouse (EDW)

MS Windows Server

McAfee Anti-Virus

IBM Websphere MQ

Crystal Reports

Business Objects

EDUCATION

B.A., Computer Science, Central Methodist College, 1995

Contact this candidate