MELISSA TATUM

** ******* ********* (Big Bay Lake), MS 39455

469-***-****

ad2ha6@r.postjobfree.com

Senior Scrum Master/leader who acted as a hub in R&D organization bringing interdepartmental stakeholders together to prioritize requirements, discuss risks, and define plans for technical Cloud, Business Intelligence, and Core Platform Service strategic company initiatives. Highly skilled in scrum methodology, team building, and overall stakeholder/cross department collaboration.

Certifications:

PMP (obtained in 2014)

Certified ScrumMaster (obtained in 2016 scrumalliance.org ) Certified Scrum Product Owner (obtained in 2016 scrumalliance.org ) WORK EXPERIENCE

Senior R&D Program Manager

11/2016 to 01/2023

Verint

Remote (Lumberton, MS)

Pioneered Agile processes and Scrum methodology in R&D organization. Established adoption for R&D team which included use of Jira, Scrums, Product Grooming, and Confluence. Managed product driven company initiatives across R&D, Product, Engineering and Operations teams. Gathering requirements, prioritizing with key stakeholder input, chairing showcase of progress, with overall project planning.

Master Scrum Master leading R&D teams to increase software delivery utilizing agile methodology. Led multiple teams on sprint planning, grooming, daily standups, retrospectives, scorecards, and sprint demos

Manager Product Services Technology

05/2015 to 11/2016

Contact Solutions (Acq By Verint In Feb 2016)

Remote (Allen, TX)

Hands on Technical Project Manager who led team of Technical Project Managers and QA team in delivering Core Platform Services for Hosted IVR and Mobile platform. Collaboration with Product team and Development team in leading projects to delivery. Led team through Software Delivery Cycle from Requirements Definition, Design, Development, QA, and Deployment. Worked with cross functional teams to bring product to delivery and define new continuous improvement processes.

Chosen to be member of Senior Leadership Team which was comprised of recognized top performers/thought leaders across departments who helped drive company initiatives by working with Executive Leadership Team.

Consistently communicated with Executive Leadership Team giving in-depth status of multiple key projects. Technical Project Manager

07/2012 to 05/2015

Contact Solutions

Remote (Allen, TX)

Technical Project Manager in charge of delivering multiple product driven components to enhance IVR and Mobile platform offerings by working with Software Architects, Software Developers, QA Engineers, Product Stakeholder, Engineering and Operations Stakeholders. Winner of Company Engagement award in 2014

Winner of Company Continuous Improvement award in 2013. Senior IVR Developer

12/2011 to 07/2012

Contact Solutions

Remote (Allen, TX)

Developed multiple high profile IVR VXML solutions using Intervoice Invision Studio proprietary software. Delivered software on time and with very few defects. IVR Developer; Consultant Staff Engineer

05/1991 to 11/2011

Convergys

Dallas TX

Career spanned 20 years and included IVR software development, specifications review, working in team environment to troubleshoot complex IVR issues involving both application and system specific issues including vxml, iqtalk, database, speech, host and ihttp. SKILLS

Scrum Master - 7 years

Agile Methodology - 7 years

Project Management - 10+ years

Jira - 7 years

Confluence - 7 years

Team Player and Motivator - 10+ years

Master Collaborator - 10+ years

Detailed Oriented Communicator - 10+ years

EDUCATION

Mississippi State University

Bachelor's

Mathematics And Computer Science (Double Major)

Starkville, MS

08/1985 to 08/1989

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