Robin Pingue

ad2h93@r.postjobfree.com Teaneck, NJ ***66 1-201-***-****

Summary:

Organized and goal orientated self-starter who is also team player with strong communication, decision-making and time management abilities. Successful at satisfying client’s needs while meeting and exceeding business objectives.

Skills:

Excellent verbal & written communication skills

Team player with individual goal abilities

File/records maintenance

Reports generation and analysis

Time management skills

Results-oriented

Financial records and processing

Quick learner

Client-focused

Maintaining many different EMR (Electronic Medical Record) programs

Proficiency in Microsoft office

Notary

Experience:

New Patient Coordinator April 2023 thru present

New Jersey Brain & Spine Hackensack, NJ

Handle all New Patient calls

Schedule appointments for multiple Surgeons and doctors

Obtain and verified all patient demographics and insurance

Patient Service Representative April 2021 until March 2023

Active Orthopedic/Summit Health Hackensack, NJ

Maintained patient schedule, demographics, and collections in Athena program

Handled both reception and incoming calls while coordinating 12 doctors’ schedules for both office appointments and procedures

Assisted in handling patient’s record for both commercial, personal injury carriers and workers comp.

Patient Service Representative Aug 2019 until April 2021

NJ Retina/ Prism Hackensack, NJ

Maintained patient appointments and coordinated 4 doctors’ schedules

Organized patients EMR - Athena & MDI

Respond to requests for medical records or surgical reports

Handled Workers Compensation cases

Freelanced Coder, Biller & Collection Specialist March 2015 until Jan 2020

Pingue Enterprises Teaneck, NJ

Freelanced for different practices with different EMR programs. (Raintree, Chirotouch, Athena, MDI, EPIC & etc.) Very quick study on all programs.

Billing and Coding office visits, procedures and surgeries

Handled all insurance claims and collections from both patients and insurance companies

Managed appeals when needed all denials for both commercial, PIP, Workers Comp and Medicare claims

Able to complete all Provider Enrollment Applications for all carriers

Completed and processed all Disability, Handicap and Attending Provider Treatment Forms as neede

Office Manager/ Medical Biller Jan 2008 thru May 2019

Bergen Chiropractic and Sports Rehabilitation Center Cliffside Park, NJ

Communicated openly with patients about status of their medical benefits and their appointments processes to maintain satisfaction.

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Overseen Front Desk personnel to assure optimal customer service

Supported clerical needs of more than 3-5 doctors, including taking messages, scanning documents and routing business correspondence.

Offered technical expertise to patients, support staff and providers to accomplish office operations

Produced professional and error-free letters, presentations and spreadsheets needed by providers.

Ability to multi-task to keep all assigned projects running effectively and efficiently.

Streamlined back office services for patients to promote proper functionality and positive user experience.

Met incoming patients with professional approach and provided friendly, knowledgeable assistance.

Interacted with all insurance carriers (commercial & personal injury) and attorneys

Supervised office inventory levels by closely monitoring supply use and quarterly budgets. And inputted new orders as needed.

Worked closely with vendors to promptly resolve data, communication or software related problems.

Created and maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Interacted professionally with both patients and personnel, answering questions and responding to phone and email inquiries in a timely manner.

Updated databases with current and updated data, verified changes in information and maintained 100% accuracy.

Medical Biller & Schedule Coordinator June 2002 thru Dec 2007

Health One Ridgefield, NJ

Completed billing, collections and reporting duties on daily basis.

Handled all insurance appeals and regular follow ups on outstanding balances.

Collaborated closely with schedule coordinators to effectively smooth & improve patient care work flow.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

Managed daily operations within healthcare office by supporting continuous delivery of excellent services and care.

Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.

Managed office inventory and placed new supply orders.

Streamlined operational efficiencies by providing timely computer and medical equipment diagnosis and repair.

Liaised with customers, addressed inquiries, handled meeting requests, and answer billing questions to provide outstanding customer care.

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