Che Graves

+1-210-***-**** ad2h3p@r.postjobfree.com San Antonio, Texas 78251

SUMMARY

Motivated professional offering Bachelor degree in Business Administration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. CERTIFICATIONS

2022 Comptia A+ 220-1001Core1: Exam Date 9/24/2022 2021 US DOD Secret Security Clearance: Issued 9/20/2021 2019 Microsoft: MCSA – Certified Solutions Associate: Windows Sever 2012 2019 Comptia Security+ 11/20/2025

EXPERIENCE

March 2023 – Present Helpdesk Technician Tier I: Apex Contractor/ Peraton, DHA Global Service Center – San Antonio, Texas

• Troubleshoot of GFE for DHA providers, employees and beneficiaries

• MHS Service Now Ticketing: Routing, Escalating, Resolving and Incident Reporting for Outages with KB catalogue

• Bomgar Remote Sessions

• Citrix and Legacy EHR, CAC Certificates, MS365, Hardware, Software Center, Printer and Drive Mappings

Aug 2015 – June 2022 Teacher implementing IT: American Creativity Academy – Salmiya, Kuwait

• Microsoft Suite: Word, Excel, Power Point, Outlook

• Microsoft 10 User

• Uploaded, Accessed, Edited Resources on One Drive Sharepoint

• Implemented Curriculum via NEO

• Conducted and Presented classes on Microsoft Teams

• Posted Grades on Plus Portals

• Updated Curriculum on Atlas

• Other Learning Platforms: Google Docs, IXL, Vooks, Raz Kids, Brain Pop, Kahoot, QR Code Monkey, Microsoft Forms, Interactive Whiteboard

Aug 2012 – Jun 2015 Teacher Performing Arts: Shanghai Community International School – China

● Sharepoint One Drive

● Microsoft Suite: Word, Excel, Power Point, Outlook

● Purchased and Designed via Pages

● Created and Edited Presentations via Imovie and GarageBand

● Operated theater including lights, sound and technology

● Maintained Teacher Website and Youtube Broadcasts Mar 2003 - Aug 2005 Consumer Analyst/Loan Officer: CitiFinancial Incorporated - Hawaii

• Sold Personal, Equity and Mortgage Loans via Mortage Application

• Sold Credit Insurance at closing

• Account Analysis, Collections, and Business Development via Customer Databases and updates

• Administrative Duties

• Quotas and Deadlines

Mar 1998 – Aug 2000 Inbound Customer Service Representative – West Telemarketing San Antonio, Texas EDUCATION AND TRAINING

2016 Master's of Arts: Interdisciplinary Studies integrating IT, Math, and Science in PE State University of New York / 2 Years

2002 Bachelor's of Business Administration: International Studies, Magna Cum Laude American Intercontinental University of London / 4 Years

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