Sasha Golatt Ellis

Expert Customer Service Representative

Arlington Texas, 76014

817-***-****

ad2h2d@r.postjobfree.com

WORK HISTORY

Grand Prairie/Arlington, Tx.

DOT Alliance / DOT Registrations

October 2022 - Present

Registrations Customer Service Representative

Responsible for servicing 20 clients a month with their DOT registrations for their FMCSA accounts.

Responsible for maintaining great customer service as well as efficient work and holding the place of lead customer service representative.

Responsible for handling valuable client information to proceed in Biennial updates for DOT numbers as well as MC numbers following FMCSA regulations. Ft. Worth, Tx. / Irvin, Tx.

Amazon fulfillment/ Amazon Sortation Center

September 2022 - April 2023

Hardworking Stower with Number years of experience. Committed to performing quick and accurate visual inspections and inventory management. Skilled in quality assurance and using handheld barcode scanners.

Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. January 2022-June2022

Dollar General - Kansas City, Mo.

Front end Lead Associate

Responsible for opening the store in the mornings getting all the registers ready doing the daily auditing as well as day before daily auditing. Responsible for giving work instructions for day shift team members. Responsible for receiving any Dollar general trucks that came to deliver products. Responsible for keeping the front end clean maintaining great customer service as well as making sure that all day-to-day responsibilities within the team members are made. June 2020 to December 2021

Amazon Fulfillment Center- Aurora, Co., Fort Worth TX, Kansas City, KS Inbound Stower

Moved over 1200 products of boxes weighing up to 50 pounds continuously. Separated damaged items from functional ones before placing on shelves. Filled over 1500 daily customer orders with efficiency and accuracy. Maintained clean and organized workspaces to uphold safety standards. Organized both outgoing and incoming shipments based on product descriptions and shipment dates.

November 2018 to June 2019

Walmart Waxahachie, TX

Customer Service Manager

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Developed documentation and logs of implemented solutions and generated and submitted reports.

Followed through with client requests to resolve problems. Completed special projects by using effective decision making, critical thinking and time management skills.

Skills

Emergency protocols

Stocking

Quality assurance

Quantity checking

Vendor relationship management

Analytical and Critical Thinking

Critical Thinking

Leadership

PPE Compliance

Excellent Communication

Education

May 2005 Ringgold Highschool Ringgold, LA

Diploma

Expected in March 2024

Colorado Technical University Colorado Springs, CO Associate Of Science And Health Administration