Technical Support Analyst

N

Pivot Ngoy

+* ***.***.**.**

**********@*****.**

m

West Jordan, UT 84084

WWW:

https://www.linkedin.c

om/in/pivot-

ngoy-224343124/

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Communication skills

Leadership Skills.

Problem solving skills.

Teamwork skills.

Microsoft SQL Server

Cloud Administration

Privacy Compliance

EXPERIENCE

Youth Leader

Orem, UT

Ngoma Ya Africa Non-profit Organization/ Jun 2018 to Current Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.

Implemented behavior management techniques designed to modify negative behaviors exhibited by participants.

Collaborated with local communities on various service projects. Position

SLC, Utah, U.S.A

Ensign College tech support/ Jan 2022 to Jan 2023

Collaborated with a team of cybersecurity professionals to identify vulnerabilities and threats

Assisted in implementing security measures and protocols Provided technical support to employees, troubleshooting hardware and software issues

Assisted in maintaining and securing the company's network infrastructure Conducted regular security audits and recommended improvements. Missionary

Kinshasa, DR Congo

The church of Jesus-Christ of Latter days Saints/ Oct 2014 to Oct 2016 Taught people the gospel of Jesus Christ, developing strong communication skills while interacting with diverse backgrounds

Led and organized missionary groups, enhancing leadership skills. Planned and organized workday activities.

Learned and spoke Tshiluba to interact with others. EDUCATION AND TRAINING

Bachelor of Science: Cyber Security

Ensign College Expected in Apr 2024

Salt Lake City, UT

Specialized in Computer Networking

Conducted security assessments and penetration testing. Participated in incident response activities.

Knowledge of security policies and compliance standards Familiar with risk assessment and threat analysis

Proficient in cybersecurity tools and techniques

Bachelor of Science: Information Technology

Utah Valley University Expected in Apr 2024

Orem, UT

Technical Proficiency: Acquired foundational technical skills in programming, network fundamentals, and database management, laying the groundwork for advanced IT expertise. Problem Solving: Developed strong problem-solving abilities through analyzing and resolving various technical challenges, a valuable skill for addressing IT issues. Teamwork and Collaboration: Enhanced teamwork and collaboration skills through participation in group projects and assignments, preparing for effective collaboration in IT environments.

LANGUAGES

English:

Full Professional

French:

Native/ Bilingual

Swahili:

Native/ Bilingual

CERTIFICATIONS

CompTIA CySA+

Querying Microsoft SQL Server 2019

IT Security Careers and Certifications

ACTIVITIES AND HONORS

Led a team in conducting a comprehensive network vulnerability assessment as part of a cybersecurity course. Utilized penetration testing tools, such as Nmap and Wireshark, to identify and mitigate security weaknesses in a simulated network environment. REFERENCES

References available upon request.

Contact this candidate