Customer Service Representative
Resume:
Dallas, TX *****
W: **************@*****.***
Skills
Call Management
Account Updating
Complaint Resolution
Customer Relations
Calm Demeanor
Customer Service
Brandy
Murrell
Professional Summary
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Motivated Customer Service leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.
Assertive Customer Service uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Results-oriented Customer Service holds high level of professionalism and courtesy at all times. Manages high-volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with track record of over-crossing sales quotas.
Friendly Customer Service representative helps customers with complaints or questions and processes orders and forms. Accommodating and helpful team player with positive attitude and familiarity with CRM systems and practices. Conveys all pertinent facts to customers and establishes and builds solid relationships to boost ratings and secure loyalty.
Focused Customer Service Representative delivers consistent and professional work for every assignment. Offers 11 + years in Customer Service industry environments and top-notch abilities in assisting customers with any help that they need at the time. Trained in answer and handling customer complaints.
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Experience
Alorica Sherman, Tx
December 2018 - February 2020
Customer Service Representative
Built trusting relationship with customers to better understand needs.
Anticipated needs and resolved problems to keep customers happy.
Delivered fast and friendly service to handle questions and service complaints.
Met personal, team and company goals in customer service environment.
Managed customer calls efficiently in fast-paced call center environment.
Handled customer inquiries, payments and service requests.
Documented, researched and resolved customer service issues.
Enhanced customer satisfaction with fast, knowledgeable service.
Answered inbound calls to handle various concerns, set appointments and close sales.
Collaborated with colleagues and co-workers to deliver quality customer experience.
Addressed and resolved customer concerns and complaints.
Analyzed call volume and average call time to monitor performance and productivity.
Conferred with customers by telephone or in-person to provide information about products or services.
Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Set up customer accounts in system and updated details to reflect current information.
Determined charges for services requested, collected deposits and payments, or arranged for billing.
Gathered and verified required customer information for tracking purposes.
Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Education
February 2007
High School
Middle Georgia College, Macon Ga
.
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