EMEROSE DAYO

Customer Service Representative

Seeking full time job that will enhance my

abilities. Furthermore, a job that will

provide me not only my professional

growth but also personal growth. To

practice my field of expertise in a

continuously growing company and share

my knowledge and skills to the team that I

will be in.

Experience

2019 – Current

TaskUs Inc.

Teammate

Assisting customer and restaurant on doing follow ups regarding the status of the order. - Analyzing the root cause of delays and find an alternative solution to solve the problem. - Managing cases in a timely manner without compromising the resolution given to customers. - Sending emails to provide information and acknowledgment including payments, instructions and notifications. - Helping newly hired agents on how to use the tools properly and guiding them in every step needed for the account. 2018 – 2019

Radiant Global HD Inc.

Customer Service Representative

Accepting calls regarding the price and procedures needed before undergoing blood tests required to the patients. - Handling the calls in a calm and professional tone when encountering irate customers when asking certain questions.- Helping them in giving the Doctor’s schedules where they can walk in and make appointment for the procedure they needed. - Answering inquiries in emails and social media account of the Account on how to make appointments on home services

2017 – 2018

Westeam Corporation

Administrative Assistant

Checking of quality and equipment used in some of the large factories in the Philippines - Making organize files wherein the tools and equipments are being stored and stocked carefully before shipping to the specific company in need of this machines. - Making follow up calls regarding the payment needed to settle on the date given, amking appointments to some events needed to be attended by my supervisor

2014 – 2016

Tulay sa Pag Unlad Inc.

Data Encoder

Encoding data files of clients in a data base system being made in order for this information be saved in case of claiming insurance of the dependents.

Skills

• Customer service (Chat, email, phone

support)

• Admin support

• Multi tasking

• Data Entry

• Track Orders

• Teamwork

• Open cases

• Responding to messages and emails

• Manage calendar via Google Calendar

Contact

Cofradia, Malolos, Bulacan

967-***-****

ad2gml@r.postjobfree.com

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