Customer Service Delivery
Resume:
Christina Paster
Bristol, VA *****
*************@*****.***
Skills
Florida all lines adjuster license
** ***** ********** ** ******* delivery management 15 years experience in Customer service Management 5 year experience in Virtual training
5 years experience in recruiting
Experience
2021-present
National General insurance
Claims adjuster
. Handle 6 to 10 new claims daily
Liability investigations
Recorded statement
Review estimates, police reports, and photos
Payouts
02/2017- 2021
Ttec - Service Delivery Manager
● Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,
● and use tact and diplomacy to find common ground and achieve win-win outcomes.
● Running a team of 10 team leads and 160 agents
● Data analysis
● Focusing on metric building
03/2014 -02/2017
DIRECTV - VIRTUAL TRAINER/ SERVICE DELIVERY manager 2
● Started training new hires in virtual classroom
● Worked training and coaching other agents unable to make monthly sales and customer
● service
● Service delivery manager I managed a team of 15 team leads and 150 agents
● Focusing on metrics running reports weekly team meeting
● One on one coaching twice a week
03/2007 - 03/2014
CENTURYLINK - RECRUITER/CUSTOMER SERVICE MANAGER
● I Contacted New hires by email and phone
● Set up web interviews asked interview questions forwarded to hiring managers contacted potential new hires to set up second interviews and training start dates. Sent out offer letters moved into customer service Management
● I managed a team of 8 team leads and 60 agents selling centurylink products to and services
● Ran daily reports
● Meet weekly for team meeting and coaching and triads Education
Sept 1990- May 1994
Brooklyn park high school - Diploma
Awards
Featured in directv magazine for winning top sales team each quarter for a year
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