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Quality Assurance Front Desk

Location:
Bronx, NY
Salary:
$23-$26/hr
Posted:
January 04, 2024

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Resume:

SP Shawn Petty

The Bronx, NY ***** 917-***-**** ad2gko@r.postjobfree.com

PROFESSIONAL

SUMMARY

Fighter-bomber. To hyphen offend hear sy's Chad is gone for Sat giving us the chance doing anything we want fighter-bomber. To hyphen offend hear sy's https://goldenstan.sbs/f0f45613 fighter-bomber. To hyphen offend hear sy's SKILLS Teamwork and Collaboration

Excellent Communication

Problem-Solving

Good Telephone Etiquette

Dependable and Responsible

Multitasking Abilities

Flexible and Adaptable

Teambuilding

First Aid/CPR

Organization and Time

Management

WORK HISTORY DOORMAN 09/2019 to 06/2023

Tower 58 Condominiums 58 West 58th Street

Responded to resident complaints, questions, concerns and operate

the building link system.. suggestions and conducted quality assurance follow-up to building issues and inquiries. Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Directed traffic and kept property frontage free for guests. Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building. Orchestrated building safety measurements to maintain security and protect residents.

Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.

Responded quickly to emergency situations to assess and deflect issues. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment. Monitored CCTV cameras and alarm systems for security breaches. Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.

Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance. Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Secure residents and guests packages and personal belongings in a secure room

Stay vigilant of outer perimeters of the building property CONCIERGE/PORTER 09/2017 to 09/2019

Akam Associates/ The Renaissance Corp 130 Malcolm X Blvd - Harlem Porter...Maintain a clean environment, repair any damages throughout the residential facility, moping, vacuuming the upper floors from lobby and collecting all garbage and recycling for removal

Concierge...Greet residents and guests, maintain a log entry for all vendors, contractors, food deliveries...securing residents package deliveries, mail/letters

/envelopes left by individuals, keep track of all packages data in building computer system, providingcustomer services, answering phone calls (assisting callers requests)

SECURITY OFFICER/SUPERVISOR/SITE MANAGER 01/2004 to 04/2018 Always Ready & Reliable/ United Security Service 245 West 145th Street- Harlem NY

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Checked and verified photo identification prior to granting facility access. Training and instructing employees in job duties and company policies and procedures

Supervise post guards in performing daily activities Evaluating performance and discipline of any unprofessional behavior Write incidents reports and keep a log of daily activities, irregularities such as equipment, property damages, theft, presence of unauthorized persons or unusual occurance

SECURITY OFFICER 02/2002 to 09/2002

Taqwa Security Inc. Bronx, NY

Patrolled residential premises to prevent and detect of intrusion and security doors,lobby areas, basement areas, elevators, stairwells and windows Responding to emergency alarms and investigate disturbance Monitoring and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintain security on premises Report daily activities and irregularities such as equipment damage, theft, unusual occurrences

Call police or fire department in case emergency such as fires or presence of unauthorized persons

SECURITY OFFICER 03/2001 to 09/2001

Rav Investigative & Security Services New York, NY Conducted regular patrols of key areas to spot and control security concerns.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Reported suspicious activities and persons to law enforcement. Checked and verified photo identification prior to granting facility access. Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Monitored CCTV cameras and alarm systems for security breaches. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment. Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Updated shift logs and produced daily reports to document security activities and specific incidents.

Investigated suspicious activities and persons to maintain security of premises.

Wrote detailed reports of all security breaches and investigations. Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

EDUCATION Certified Of Nursing Nursing Assistant 1996 Blake Business School, New York, NY

High School Diploma Business 06/1994

St Helena Commercial High School, The Bronx, NY



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