Customer Service Representative
Resume:
M
Geneva
Moore
Genevamoore**@gma
il.com
Collins, Georgia 30421
SUMMARY
Detailed Client Service Associate known for having great organizational skills. Proficient in Microsoft Word, Excel, Outlook/WebEx, Skype and can type 55 wpm. I can work with all types of customers. Looking for a new role where hard work and dedication will be highly valued. SKILLS
Credit card payment processing
Report generation
Report creation
Call Center Operations
Retail sales customer service
Microsoft Office expertise
Inbound and Outbound Calling
Adaptive team player
Problem-solving abilities
EXPERIENCE
Customer Service Representative
Savannah, GA
OnBrand24/ Jan 2021 to Mar 2022
Assisted customers with information pertaining to their billing accounts, took payments over the phone and even issued refunds when necessary. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Upheld privacy and security requirements for customer information. Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Customer Service Representative
Savannah, GA
CoCENTRIX/ Nov 2019 to Dec 2020
Answered inbound calls, chats and emails to facilitate customer service. Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Improved customer service wait times to mitigate complaints. Set up and activated customer accounts.
Assisted customers with making payments or establishing payment plans to bring accounts current.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Nuclear Security Officer
Baxley, GA
Southern Nuclear/ Dec 2015 to Sep 2019
Protecting the plant and the public against radiological sabotage. Checking employee badges to make sure that they were worn properly. Reporting all suspicious activities to supervision when needed. Performed daily patrols whether walking or riding making sure all access points were locked and secured.
Followed Southern Nuclear standard duties and procedures. Authorized verified contractors for entry into the facility. Inspected buildings, equipment, and access points permitting entry. Monitored CCTV security cameras
Monitored and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises. Monitored building and property entrances and exits to detect intrusions and protect assets.
Provided friendly and professional assistance to employees, visitors and customers. Circulated among visitors, patrons and employees to preserve order, protect property and warn violators of rule infractions.
Correctional Officer II
Reidsville, GA
Georgia State Prison/ Mar 2008 to Dec 2015
Keeping accountability of inmates
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Inspected cells and conducted random searches of common areas. Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained clear and open communications with facility areas to support safe operations.
Applied non-violent response tools and physical restraint during problematic situations.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Enforced resident behavior management protocols and drafted incident reports for infractions.
EDUCATION AND TRAINING
High School Diploma
Tattnall County High School May 2002
Reidsville, GA
Some College (No Degree)
Southern Technical College
Vidalia, GA
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