Douglas Thorne

IT OPERATIONS ANALYST / DISTRIBUTION CENTER WMS IT SUPPORT / IT PROJECT MANAGER

Las Vegas, Nevada 757-***-**** ad2gjs@r.postjobfree.com https://www.linkedin.com/in/douglasthorne/

PROFESSIONAL SUMMARY

I am a seasoned technology support specialist with 20+ years of experience in the communications and supply chain industries. I provide leadership and technical support to all staff in multiple warehouse environments while simultaneously spearheading technology projects. I have a multi-faceted scope of skills within the Information Technology arena and have a strong reputation for being tenacious, ethical, positive, and autonomous.

PROFESSIONAL HIGHLIGHTS

Reduced warehouse transaction processing time by 45% by reducing process steps. (Phoenix Logistics)

Designed and implemented an IT asset inventory system across 23 warehouse locations. (Phoenix Logistics)

Managed IT piece of 125,000-sq-ft warehouse start-up in Las Vegas NV, going from empty floor to shipping product within 4 months. (Carparts.com)

HighJump Körber SQL

JIRA Confluence ServiceDesk

Asset Management Acquisitions Visio

Procurement Team Management Project

Help Desk Support User Support Sarbanes-Oxley

PROFESSIONAL EXPERIENCE

Project Manager, Phoenix Logistics, Milwaukee WI https://phoenix3pl.com/ August 2023 – Present

Phoenix is a 3PL specializing in locating and attaining correct logistics solutions for clients.

Project Execution: Oversee and lead IT projects involving cabling, IT infrastructure, security camera installations, workstations, and other related initiatives at multiple warehouse locations.

Coordination: Collaborate with cross-functional teams, warehouse managers, and IT staff to ensure successful planning and execution of IT projects.

Quality Assurance: Ensure that all IT installations and upgrades meet industry standards and adhere to company guidelines.

Troubleshooting: Address technical issues and challenges that arise during the implementation phase, employing effective problem-solving techniques.

Documentation: Maintain comprehensive documentation of project progress, changes, and outcomes.

Budget Management: Ensure projects are delivered within allocated budgets and seek cost-effective solutions where applicable.

Vendor Relations: Coordinate with external vendors and contractors to facilitate smooth project execution.

Training and Support: Provide training and support to warehouse staff on newly implemented IT systems and equipment.

IT Manager, Carparts.com, Las Vegas NV https://www.carparts.com/ July 2009 – March 2023

Carparts is an eCommerce platform for auto care.

Managed day-to-day IT operations in a warehouse environment using JIRA Service Management Ticketing System. Supported computers, printers, and network equipment. Managed desktop refresh projects.

Oversee and lead data and fiber cabling for four warehouses installing 50+ wireless access points in each using Motorola, Aruba, and Ruckus AP’s and wireless controllers.

Engaged with the network team to install redundant internet connections with failover from one ISP to another for 99.99% network uptime.

Installed switches (Force One and Cisco), firewalls (Cisco), UPS’s, along with power distribution units (APC) in MDF \ IDF locations and engaged with the network team to configure. Racked HP servers and managed the installation of redundant power for a data center cooling system.

Engaged with contractors to install redundant power for switches, and UPS devices.

Oversee and lead office data cabling to install PCs, print devices, VOIP phones, ADP timeclocks, and Verkada security camera systems along with card readers and mag locks to limit building entry. Used Visio to design building maps for data cabling for all warehouses indicating device placements and cable routes.

Collaborated with HR to define onboarding and offboarding policies and processes as well as SOX compliance. Received and processed requests for account provisioning, modification, and de-provisioning.

Using MS Excel, Google Sheets, and MS Teams, coordinated with IT teams across six distribution centers to upgrade RF scanner equipment, replacing Windows CE devices with Android devices.

Engaged with all IT teams to implement Körber One Warehouse Management System across the enterprise.

Integrated HighJump WMS into the LaSalle Illinois distribution center (previously JC Whitney). Procured end-user equipment for 150+ users, trained the local IT team in configuration and support for end users, and engineered a wireless network infrastructure throughout the warehouse.

EDUCATION

Associates of Applied Science, Computer Programming, ECPI College of Technology, Virginia Beach, United States 1998-2000

TECHNOLOGY SKILLS

HighJump \ Körber Warehouse Management System - https://www.koerber-supplychain-software.com/en

RF Devices - https://www.zebra.com/us/en.html

Wavelink Avalanche Mobile Device Management - https://www.ivanti.com/

Georgia Softworks Telnet Server - https://www.georgiasoftworks.com

SOTI MobiControl - https://soti.net/products/soti-mobicontrol/

StayLinked - https://www.staylinked.com/

Seagull Scientific Bartender - https://allbarcodesystems.com/

ManageEngine ServiceDesk - https://www.manageengine.com/products/service-desk/

JIRA, Confluence - https://www.atlassian.com

Clover POS - https://connect.clover.com

ADP - https://www.adp.com

Verkada - https://www.verkada.com

NextGen Security Services - https://nextgenprotection.com/

iDimension LTL - https://www.ricelake.com/products/idimension-ltl-ltl-xl-pallet-dimensioning-system/

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