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Security Guard Customer Service

Location:
Houston, TX
Posted:
January 04, 2024

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Resume:

Crystal

W. Jenkins

**** ******** **., *******, ***** 77045 281-***-**** ad2gif@r.postjobfree.com

Professional Summary

Supervisor with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Focused, detail-oriented Security Guard with more than 7 years protecting corporate assets and maintaining safety. Seasoned Security Guard with a successful background in. Expertise in conducting investigations and writing detailed reports. Dedicated to being a team player and superb communicator while building strong working relationships within the company, with vendors and customers.

Skills

Trained in safe driving techniques.

Excellent time management skills.

Perfect attendance record

Defensive driver training

Comfortable with overnight runs

Safety-oriented

CPR/1st Aid Certified

WINTEAM Scheduling

Theft prevention training

Investigation documentation

Stationary surveillance (CCTV)

Security Guard License

Superior customer service

Fast Learner

July 2021-Current – Security Site Supervisor Allied Universal HOUSTON, TX at the

Phillips 66 Headquarters

Successfully supervise staff and provide counseling/follow-ups with coaching, training, mentoring and evaluations.

Successfully implemented process/procedure changes.

Interact with client and branch management.

Maintain inventory of supplies

Wrote and maintained records of incident reports, safety inspections, vehicle records and Daily Activity Reports

Managed team schedules to provide effective security coverage for building needs.

Ensured access control procedures are maintained with use of alarm systems, CCTV, patrols, and removal of unauthorized individuals.

Knowledge of Global Security Operations Center (GSOC) procedures

July 2018-2021- Security Site Supervisor Allied Universal LAPORTE, TX

Supervise multiple MTSA regulated sites.

Managed a team of security professionals.

Successfully provided coaching, training, and mentoring to staff.

Successfully implemented process/procedure changes.

Interacted with client and branch management.

Maintained inventory records for supplies, vehicle inspections and uniforms.

Wrote and maintained records of incident reports, safety inspections, vehicle records and Daily Activity Reports

Managed staff schedules

September 2011-July 2018 Security Officer Covenant Security Houston, TX

Maintained access control with employees, visitors, vehicles and cargo trucks.

Screened all passengers, crew members and employees for weapons and contraband.

Detected suspicious activities and monitored for criminal acts and rule infractions.

Wrote and maintained incident reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Circulated among visitors, patrons and employees to preserve order and protect property.

Monitored and reported suspicious activities to local authorities.

Maintained accurate and detailed daily logs of all events that occurred during each shift.

August 2006-March 2012 Driver Angel's Industrial Caterers Pasadena, TX

Attended and participated in all driver safety meetings.

Transported deliveries locally and over the road.

Safely loaded and unloaded deliveries according to size of load and content description.

Managed discrepancy documentation for incoming shipments.

Submitted all delivery documentation in a timely manner.

Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.

Reported all accidents, damage and malfunctions involving company equipment to management.

Inspected the truck for defects and safe operating condition before, during and after trips.

Established and maintained excellent customer relationships.

Operated delivery vans in accordance with company safety policies and procedures.

Answered customer questions regarding delivery promptly and accurately.

Personal reference

Steven Ayala

832-***-****



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