Inventory Control Customer Service

Indira Ojha

*** **** ***** **, ******, TX, *****

Email: *************@*****.***

Phone: 682-***-****

Professional Experience

Ingram Micro

Inventory Control Specialist

September 11, 2018 - September 15, 2023

● Conducted comprehensive inventory control, including counting and stocking merchandise.

● Inspected packages and merchandise for damage, promptly notifying vendors of any issues.

● Prepared orders for shipment by proficiently picking, packing, and labeling merchandise.

● Operated RF scanners to track merchandise and ensured the accuracy of container contents.

● Implemented a first-in, first-out approach to alternate goods in inventory, maintaining organized and properly stocked shelves.

● Conducted regular inspections and audits to uphold quality standards and verify inventory levels.

● Verified orders by comparing names and quantity of items packaged with shipping documents.

● Executed packing, securing, labeling, and applying postage to materials for shipment preparation.

● Collaborated effectively with shippers to resolve shipment issues, damaged materials, and shortages.

● Provided accurate updates on shipment information to reporting, accounting, and recordkeeping staff.

● Inspected devices for signs of damage to determine warranty eligibility. Albertsons

Customer Service Representative

January 2006 - Present

● Ensured the rotation of grocery products, promptly removing expired or spoiled items in adherence to the "first in, first out" rule.

● Processed customer orders through the POS system, accurately identifying and inputting codes for an extensive range of produce items.

● Greeted customers warmly, delivering prompt and courteous service to enhance overall store satisfaction.

● Assisted customers in locating items quickly, contributing to positive shopping experiences.

● Stocked shelves and organized merchandise displays for easy retrieval.

● Facilitated customer purchases by moving heavy items, collecting payments, and bagging purchases.

● Operated the cash register to accurately process and record customer payments.

● Conducted inventory counts, meticulously documenting each item in the computer system.

● Demonstrated product features, answered customer questions, and effectively addressed objections.

Marshall

Retail Associate

May 1, 2016 - November 15, 2019

● Responded to customer inquiries about products and services, assisted in locating merchandise, and promoted key items.

● Restocked shelves and organized displays in accordance with merchandising standards.

● Maintained an organized store environment to enhance the overall shopping experience.

● Processed incoming stock and documented product information to manage inventory levels.

● Utilized point-of-sale systems to process payments and monitor inventory levels.

● Volunteered for extra shifts during holidays and busy periods to address staffing shortages.

● Stocked merchandise, clearly labeling items, and arranged them according to size or color.

Education

Associate's Degree

Makawanpur Campus, Nepal

Graduated in 1993

Skills

● Inventory Control

● Order Preparation

● RF Scanner Operation

● Shipment Resolution

● Customer Service

● POS System Operation

● Merchandising

● Inventory Management

● Cash Handling

● Organizational Skills

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