Cierra Ivery

Augusta, GA *****

706-***-****

ad2gho@r.postjobfree.com

Professional Summary

College graduate. Has an associate degree in Business Administration, with concentrations in administration and management, customer service, economics and accounting, sales and marketing, project management and entrepreneurship. Additional licenses include a Pharmacy Technician: PHTC071431, Expiration Date: 6/30/2025. Seeking a position that will utilize my skills and offer continued growth and advancement. Seeking to apply knowledge and 10 years of customer service experience to a career opportunity. Education

Associate’s Degree: Business Administration, Miller-Motte College - Augusta, GA, Graduation Date: 5/2023 Medical Clinical Assistant, Miller-Motte College - Augusta, GA, Graduation Date: 8/2020 Pharmacy Technician Certificate, Virginia College - Augusta, GA, Graduation Date: 11/2018 Skills

Customer Service: 10 years of customer service experience, meeting the needs of internal and external clients. Data Entry: 5 years of experience, entering patient’s insurance information, prescriptions, database management, demographic information, financial data and patient assessments. Sterile Compounding: 6 months - 1 year of experience; sorting and measuring. Filing: 5 years of experience creating files, adding personal information, HIPAA and privacy regulations. Effective Communications: Demonstrated the ability to communicate effectively in the industries of pharmacy, medical and business. Has over 10 years of experience in effective communication. Detail Oriented: Utilizes this skill to ensure accuracy and compliance. Has 5 years of experience Medical Terminology, Vital Signs, Patient Relations, Patient Assessments, Electronic Medical Records Systems, Infection Control, CPT/ICD-10, Effective Communication, Scheduling Appointments, Venipuncture, Institutional & Community Pharmacy, HIPAA Compliance, Intravenous Admixture and Sterile Compounding, Insurance Verification, Excellent Customer Service, Pharmacological Calculations, Inventory Management, Data Entry, Attention to Detail, Patient Access, Microsoft Office & Google Suite Products, Drafting Business Documents/Marketing Plans & Presentations, Basic Accounting Principles, General Ledger Software, Hiring and Payroll. Experience

Pharmacy Technician-Externship, CVS - Augusta, GA, September 2018- November 2018

● Compounded medications; compounded and processed Intravenous Admixtures (IV Ads); Prepared Pharmaceutical calculations for verification; Prepared Total Parenteral Nutrition (TPN’s); Performed all duties using FDA Drug Safety Guidelines, Sterile Compounding and HIPAA Compliance Cashier/Cook, McDonalds - Augusta, GA, June 2017 - November 2017

● Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction; Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change; Ensure complete and constant cleanliness of utensils, surfaces, and cooking areas; Take orders from clients and complete transactions

Waitress, The Pizza Joint - Augusta, GA, August 2016 - December 2016

● Provided customer service to a level that ensured satisfaction; Took customer orders and delivered food and beverages; Followed sanitation requirements of company to ensure a clean and safe environment for both staff and customers; Handled customer transactions; Communicate clearly with kitchen staff as well as customers Housekeeping, Quality Inn, Marriott, Hampton Inn, Wingate & Crown Plaza - Augusta, GA/North Augusta, 01/2013 - 03/2016

● Maintained the cleanliness of the rooms by cleaning and properly sanitizing. Emptied trash cans. Replaced and refilled items to include paper products and linen. Vacuumed and dusted. Performed checklists. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout the assigned shift.