La Keisha Redd

Stafford, TX *****

ad2ggn@r.postjobfree.com - 713-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Advocate/ Referral

Trinity Cares - 2021 -01 – 2022-02

Received inbound calls from people looking for services due to Covid

Medical Collections

Getix Healthcare – 2019-03 - 2019-09

Received inbound/outbound calls from patients to resolve balances remaining on their accounts with hospitals and doctors’ offices. Also making payment arrangements for those not able to pay the balance all at once

Medical Biller/Collector

Parallon Business Solutions - 2014-09 - 2018-10

Duties include Performing collections activity based on collection queue/production goals, closing out an appropriate number of accounts each month as determined by Management and working with insurance companies and completing any necessary correspondence to facilitate account resolution

Customer Service Representative

Conn's - 2014-03 - 2014-05

Processing payments, work orders, filing, balancing cash register and getting deposits ready pick up, FedEx deliveries ready and all other duties assigned daily.

Cashier

Ralston Liquor Warehouse - 2013-09 - 2014-02

Received TABC and worked as cashier selling liquor and lotto tickets as well as doing cash drops in known store.

customer service rep Bass Pro Shops - 2013-05 - 2013-08 cashier at known outdoor fishing store. Duties include helping customers resolve issues or mistakes made on receipts, handling returns, answering and transferring calls to desired departments, making fishing licenses.

As well as pulling cash drawers and counting money to record intake.

Lakes Marketing

- 1999-07 - 2008-09

As a customer service rep/ telemarketer, called 100+ people daily to set appointments and help resolve issues that may arise with the caller and direct them to the right department.

EDUCATION

Certificate in Medical Billing Specialist

Stratford Career Institute

1998-07 – 1999-07

Certificate in Pharmacy Technician

Stratford Career Institute 1999-07 - 2000-05

High School Diploma

James Madison High School

1995-08 - 1999-06

SKILLS

CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, MEDICAL TERMINOLOGY, OFFICE MEDICAL

ADDITIONAL INFORMATION

Skills

Working knowledge of medical terminology, practices and procedures and customer service skills An understanding of patient confidentiality to protect the patient and the clinic/corporation.

Ability to collect, synthesize and research complex or diverse information

Contact this candidate