Mary Gambill

Summary:

Although I have years’ worth of telemarketing experience, I always feel I can learn more and be better at my job. I give my employer my all as well as the job that I am doing. I remain coachable and teachable, and look for a long-term relationship with my employer Employment History:

Independent Contractor Remote

EHealth 2016-present

Responsible for making outbound calls on a predictive dialer to customers whom have submitted their information on websites requesting more information on health insurance.

Provided a detailed summary of the services offered to promote sales

Schedule appointments for a Sales Representative to meet the customer at his/her home

Confirm appointments prior to the schedule day and reschedule if needed

Responsible for ensuring all information is documented appropriately in company database

Ensure proper documentation and follow-up on sales leads Independent Contractor Remote

Arise Virtual Solutions 2014-2016

Responsible for answering inbound calls for the sale of vacation destinations to Walt Disney World

Assisted customers with booking the vacation and ensured they had all information for arrival

Provided information for various hotels and things to do while at Disney

Offered discounts and savings passes to guests

Maintained company database with customer account information and verified accuracy.

Ensured customer satisfaction by remaining calm and doing my best to de-escalate and irate caller.

Independent Contractor Remote

ACD Direct 2013-2014

Answered a high level of inbound calls from customers regarding donations for PBS TV stations

Assisted customers with their donations by receiving payment over the phone

Ensured company database system was accurate and up-to-date with customers information and amount of donation

Assisted customers with the Pledge process and how to become a member of the program Customer Service Representative

Affina Call Center Peoria, IL 2004- 2009

Responsible for managing two accounts: Toshiba and Dial Soap

Answered a high volume of inbound calls

Assisted customers with Technical Support on Toshiba devices to ensure they were running again

After all troubleshooting steps were completed, if the machine would not run I was responsible for escalating case to a Tier II Representative

Assisted customers requesting information on the Dial products

Issues coupons and refunds when needed (within limits of my position)

Assisted co-workers by being an escalation contact for irate callers

Updated and logged all information in to the company computer system. Education:

St. Bernard Academy Nashville Tenn. 1983-1988 GED 2005