Administrative Assistant, Customer Service, Project Coordinator ko

Frances Carrington

ad2gej@r.postjobfree.com

Objective:

Dynamic, dedicated Administrative Assistant/Project Coordinator, who excels at building relationships. Knowledgeable in providing friendly, thorough customer service to clients and other professionals. Skilled at problem solving and conflict resolution. All for teamwork which is highly encouraged. Ability to handle sensitive, confidential information effectively. Highly accomplished Administrative Assistant/ Project Coordinator with over 35 years of combined experience in health care, financial service, legal services and customer service, demonstrating outstanding client service, team building with highly qualified work and quick turnaround time. Supports and promotes Core Values, client service principles in all aspects of job performance.

Work experience:

April 2022 – January 2023 Hunton Andrews Kurth LLP Administrative Assistant

Charlotte, NC

• Initial point of contact, greeting client representatives and other visitors to the office in a prompt, courteous manner.

• Handled calls using ARC Enterprise Attendant software (telephone console), promptly distributing telephone calls to the appropriate attorney/staff member.

• Reinforced firm visitor policy by securing reception area by restricting non-employee from entering office space without an escort.

• Arranged building access for visiting attorneys, staff and clients by using Easy Lobby software. Coordinated with security to gain access cards.

• Assisted visitors with administrative needs, travel inquires, parking validations and support as needed while visiting the firm.

• Reserved office space and conference rooms and monitored all request for audio/video/computers and coordinated with Operations and IT to meet the request.

• Provided administrative support to local and firm wide needs of file transfer projects, Human Resources, records, marketing/business development, operations and IT.

• Daily prepared and distributed vendor invoices for approval and payments by Accounts Payable using the Chrome River invoice system.

• Updated visitor logs, parking validation logs, catering and equipment logs daily. Certifications:

Certified Notary Public of North Carolina

Certified in CPR by the American Heart Association February 2010 – Present Carrington Financial Services Administrative Assistant (Part time Remote Position) Family business

New Haven, CT

Duties include:

• Setting appointments

• Answer inbound customer calls

• Order office supplies

• Maintain calendars

• Matching up PO’s to invoices

• Generated reports, performed VLOOKUP, and populated data using Microsoft Excel

• Provided administrative support for directors, managers and account executives in an extremely high-paced environment.

September 2021 - January 2022 Randstad Staffing Agency Administrative Assistant (Temporary positions)

• Support staff members in all clerical areas

February 2020 - September 2021

• Unemployed due to COVID 19

November 2019 - February 2020 Talentbridge Staffing Agency Benefits Assistant (Temporary position)

Charlotte, NC

• Called Insurance companies to verify that policy holders were covered by a new drug with AmerisourceBergen

August 2017 - December 2018 Citibank

Operational Risk Analyst

Fort Mill, S.C.

• Worked with the NAM (North America) CBSU (Control Business Support Unit) Risk & Control team and Businesses to implement NAM CBSU Managers Control Assessment (MCA) Processes, Risks and Controls (PRC's)

• Maintained and updated the global KYC MCA PRC script inventory

• Collected, reviewed and reported on the results of MCA testing and monitored from the NAM CBSU teams

• Escalated concerns identified during testing and monitoring

• Prepared the monthly MCA Scorecard for reporting to the NAM CBSU Risk & Control Governance Team

• Prepared the NAM CBSU Annual Risk Assessment

• Represented the NAM CBSU Risk & Control team on various MCA related calls

• Served as the point of contact for NAM CBSU MCA and advised on MCA matters in collaboration with NAM CBSU Risk & Control Governance team.

• Created Pivot Tables, generated reports, performed VLOOKUP, and populated data using Microsoft Excel; created and edited presentations, graphs, and charts for internal and external meetings using Microsoft PowerPoint.

• Assisted with preparation of materials related to MCA, using various formats (e.g. Excel, PowerPoint)

• Provided support to top level executives

April 2010 - August 2017 United Healthcare (Ricoh USA) Administrative Assistant

Charlotte, NC

• Provided administrative support for 49+ directors, managers and account executives in an extremely high-paced environment

• Calendar management and coordinator for executive level meetings

• BSL (Business Segment Liaison) for the entire site

• Assisted in on-boarding and exiting of employees

• Use inPrepared and distributed administration reports

• Responsible for making travel arrangements in the Concur Expense Report System

• Maintained charts and spreadsheets, budget and expense reports; created Pivot Tables for analysis and research using Microsoft Excel

• Provided Office mail & courier service

• Pickup and delivery of mail and copy jobs on campus and off site

• Order supplies using Staples and Ariba systems

• Shipped and received documents

• Filing, labeling, storage, archive

• Managed office Copy Center and basic equipment troubleshooting

• Performed project coordination duties included but not limited to volunteer events, office and external gatherings

• Created documents, answering phones, filing, maintaining appointment calendars, reserves conference rooms

• Maintained daily logs and equipment records according to policies

• Onsite and offsite meeting coordination and planning management

• Scheduled and set-up any resources including technology that may be needed for presentation

(e.g. meals or any materials needed in advance)

• Executive meetings (tracking of meeting agendas for large events or forums)

• Team meeting, (develop agendas with leadership in advance of meetings)

• Ensured that any agenda items not covered are captured for the next discussion

• Town Halls (support the communication leader with PowerPoint slides and any documentation needed)

September 2007 - April 2010

(Gap reason: Medical Reasons)

December 2002 - September 2007 Duke University Medical Center Administrative Assistant

Durham, NC

• Responsible for arranging meetings, updating calendars, reserving meeting rooms, and making catering arrangements.

• Responsible for training new employees

• Handled all documents relative to clinical expenses including budgets and purchase orders

• Answered phones, pick up/distribute mail, processed payroll checks.

• Duties included copying, printing, notarizing signatures, filing confidential documents, and creating documents when needed.

• Entered data information system using IDX.

• Assisted all Pharmacy staff in documents and triage cases for Clinical Coverage Review.

• Managed the referrals process, processing incoming and outgoing appointments as well as coordinated all external physicians and partners.

June 2000 - December 2002 UNC Healthcare Surgery Center Administrative Assistant

Durham, NC

• Duties included scheduling patient appointments, follow-up calls and ordering instruments for surgery procedures.

• Communicated effectively with staff regarding patient status, notated patients’ documents, assisted with insurance payments for patients and created billing invoices.

• Provided information to staff and external health care providers of a patient’s situation, code status and services required.

• Entered lab orders and EKG's into the database using standard procedures.

• Assisted with daily office duties such as filing, copying, answering phones.

• Called outpatients with instructions for next day's procedures and to verify insurance coverage. Education:

Graduated June 1996

GED, Durham Technical College

Durham, NC

June 2013 to 2015

Business Administration Degree, Argosy University, Phoenix, AZ on-line classes December 2021 to present

Business Management Degree, CTU,

Colorado Springs, Colorado on-line

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