Executive Assistant Customer Service

Cassidy Molloy Smith

** ********* ****, *** ******* NY 10958 845-***-****

*******.******.*****@*****.***

www.linkedin.com/in/cassidy-molloy-smith

EXECUTIVE ASSISTANT

Well-organized professional proficient at multitasking and prioritizing. Detail-oriented, accurate and focused. Outstanding customer service aptitude. Excellent interpersonal skills. Strong communication skills, verbal and written. Discrete when handling confidential matters.

Office Management Client Relationship Management Business Operations Process Improvement MS Office Suite Apple Products

PROFESSIONAL EXPERIENCE

TAM Enterprises Goshen, NY

Accounts Payable

Performed daily billing department functions: charge entry, payment posting and reimbursement management

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Patient Financial Services Reimbursement Analyst 9/2016-current Maintain accurate and timely claim submissions for designated groups of accounts by payer.

Insures that all claims are complaint with State and Federal billing regulation and contractual obligations

Confirmation of electronic and hard copy billing of any delinquent claims. Rebilling and follow up.

Expedites inquiries by mail or phone in relation to patient accounts.

Maintains all reports files and records: i.e. medical records, referrals, precertification letters etc.

Processes statements to insure an effective billing system/insures accurate cash received. Maintains departmental policies and procedures

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Western Connecticut Medical Group, Bethel, CT

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Receptionist/Biller BETHEL HEALTHCARE, BETHEL, CT

Medical Outpatient Therapy Billing 4/2014-2016 Oversee daily billing department functions including medical charge entry, claims, payment posting and reimbursement management for three different health specialties and 100+ clients.

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Follow-up with patients and insurance companies on past-due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.

Defined and streamlined common processes for use by entire team.

Addressed insurance billing escalations, often filing appeals in order to reach successful resolution.

Composed month-end revenue reconciliations

EDUCATION

Ridley Lowell Business & Technical Institute, Danbury, CT – 9/2012

Billing and Coding Program, Diploma

Brewster High School, Brewster, NY – 06/2010 Diploma

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