Customer Service Representative
Resume:
Konane Daley
Beaumont, TX *****
**********@*****.***
Enthusiastic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Authorized to work in the US for any employer
Work Experience
Dollar Tree Store Manager
Dollar Tree - Beaumont, TX
May 2016 to October 2019
• As a Store Manager my job was to ensure my store offered excellent customer service, a variety of merchandise, and a full sales floor.
• Opened and closed the store daily
• Resolved customer inquiries and complaints
• Achieved sales goals
• Responsible for budget management
• Monitored and ordered supplies (Inventory)
• Regularly supervised a crew of 10
• Trained, developed, and managed store employees
• Developed a productive team environment
• Performance reviews
• Time Management
• Microsoft Word and Power Point
• Data entry
• Expertise in recruiting and sourcing
• Lead generation
• Social media management
• Balance register and vault daily
• Daily bank deposits
Customer Service Supervisor
TJ Max and Homegoods - Westchester, CA
January 2008 to November 2015
Responsible for supervising 2 service floors and cashiers.Opening and closing the store.Cashier training.Completing daily schedules(breaks and lunches). Customer issue resolution and satisfaction.Product knowledge.
Administrative Assistant(Receptionist)
Doris Small Family Home - Los Angeles, CA
January 1997 to March 2008
Answer calls.Complete Med charts,and schedule daily activities for clients.Payroll and filing. Responsible for companies medical bookkeeping.
Call Center Customer Service Representative
Long Beach Transit - Long Beach, CA
March 2003 to February 2008
Answering customer calls, listening and responding to their concerns. Solving customer complaints, handling inbound and outbound calls. Technical support. Sales Representative (Integrated Sales Delivery)
SCAN Health Plan - Long Beach, CA
February 2000 to December 2003
Achieve member enrollment and retention goals for Integrated care delivery. Developing sales opportunities, building relations w/ prospective members, existing members, as well as their families.
Education
Bachelor of Science in Sociology
Lamar University - Beaumont, TX
December 2022 to Present
Associate of Arts (AA) in General Studies
Lamar Institute of Technology - Beaumont, TX
May 2020 to December 2022
Skills
• Microsoft Word
• Interviewing
• Social media management
• Leadership
• MS Office
• Supervising Experience
• Recruiting
• Office manager experience
• Retail Management
• Inventory
• Scheduling
• HR sourcing
• Meal Preparation
• Bookkeeping
• Assistant Manager Experience
• Cooking
• Budgeting
• Payroll
• Sales
• Key Holder
• Merchandising
• 10 Key Data Entry
• Inventory Control
• Serving Experience
• Research
• Operations
• Employee orientation
• Property leasing
• Excel
• Customer Service
• Team management
• Training
• Cleaning
• Computer skills
• Management
• Property management
• Banquet Experience
• Caregiving
• Store Management Experience
• Customer Service Expertise
Certifications and Licenses
Driver's License
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