Aleena Malik

647-***-**** ad2gaw@r.postjobfree.com

LinkedIn : aleena-malik

OBJECTIVE

Results-driven and detail-oriented Technical Support Specialist with a strong background in SQL database management and troubleshooting. Seeking a challenging position as a Computer Support Specialist where I can utilize my expertise in SQL and technical problem-solving skills to provide efficient and effective support to users and ensure optimal performance of database systems. Committed to delivering exceptional customer service, resolving complex technical issues, and contributing to the success of the IT team and organization.

CERTIFICATION

Microsoft Technology Associate, Database Fundamentals Feb 2018

Microsoft

Core concepts of Relational DBMS

Creating Database Objects

Manipulating Data

Administering a Database

PROFESSIONAL SKILL SET

Skills: Jira, Active Directory, Azure services, Intune, phone-based technical support, ConnectWise ScreenConnect, Remote Desktop

Highly experienced with SQL, JAVA, HTML, MATLAB, JIRA, Windows PowerShell, Windows

Proficient in Microsoft Excel (Macros, Pivot Tables, Charts), Oracle, Eclipse, QuickBooks, GUI, SPSS, UML Modelling, SDLC

Exceptional presentation, analytical and communication skills and experience with writing technical documentation, with fluency in English, Hindi and Urdu.

RELEVANT WORK EXPERIENCE

TriOS College

Technical Support Specialist December 2020 - Present

Assisting in the deployment and management of cloud-based solutions, gaining hands-on experience with Azure Active Directory

Lead the re-imaging initiative, ensuring the security of BIOS settings before remotely deploying operating system images using Microsoft Intune.

Implement comprehensive procedures for safe BIOS reconfiguration, mitigating potential risks and enhancing the overall security posture of re-imaged computers.

Administer Active Directory, maintaining user accounts and permissions, and ensuring compliance with security policies.

Leverage hands-on experience with ConnectWise to remotely troubleshoot and resolve technical issues for end-users.

Manage and prioritize Jira tickets, collaborating cross-functionally for efficient issue resolution.

Provide exceptional phone support, resolving inquiries and communicating technical solutions to non-technical users.

Microsoft Canada

Service Advisor December 2017 – January 2019

Assessed Customer Support needs through Listening, Diagnosing, and Repairing their devices.

Installation and setup of hardware and drivers

Delivered collaborative one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around Microsoft products and services

Naturopathic and Allergy Clinic

Administrative Assistant September 2019 – December 2020

Proficiently using QuickBooks to enter data, recording transactions, reconciling cash flow

Entering new orders into the system and maintaining the customer portals with up to date information

Answering phone, email and fax inquiries, ordering and managing inventory

Reading and routing incoming mail, Locating and attaching appropriate file to correspondence

Administrative support

CanDec Kitchens Inc

Assistant Manager/Sales Associate December 2016 to November 2017

Shop keyholder, managing employees, and maintaining the showroom

Walking through customers helping them create, design, and build their dream kitchen

Answering phone calls, scheduling clients, designing and estimating

Working as a team member, helping, training and communicating with the employees

Increased sales and efficiency by 30%

FreshCo

Supervisor October 2015 – December 2016

Recruited, screened and trained fellow cashiers and co-ordinated their activities

Resolved problems effectively, such as customer complaints and supply shortages

Took the initiative to keep up to date with product knowledge to understand retail trends and anticipate customer needs

Bahria University, Pakistan

Teacher Assistant - MIS Jan 2014 – December 2014

Demonstrated use of laboratory equipment and software

Assisted students in understanding their course software/technology

Troubleshoot any Network issues encountered

EDUCATION

York University Graduated: August 2017

Bachelor in Information Technology

Bahria University December 2014

Bachelor in Business Administration

Contact this candidate