Customer Service Representative
Resume:
Jacki Blue
Customer Service Advocate & Specialist
**********@*****.***
Austin, TX 78704
WORK HISTORY
Feniex Industries
Customer Service Representative
Austin, TX
December 2022 - October 2023
GoPuff
Customer Service Advocate
Austin, TX
March 2021 - August 2022
●Worked on the phone team taking 20-60 calls per shift
●Consistently scored above 4.5 on a 5 point satisfaction survey
TCG Administrators
Customer Service Rep II
Austin, TX
January 2014 - April 2019
●Served on telephone support team
●Provided customer service with support for participants, employers, representatives and advisors
●Completed and processed work objects
Great American Insurance Company
Senior Customer Service Rep
Austin, TX
April 2003 - November 2012
●Supported Customer Service department by answering telephone inquires to resolves all types of account issues
●Worked in the conservation department to keep insurance applicants as existing customers
●Licensed TX Life and Health Insurance agent
Pension Consultants and Administrators
Operations and Training Analyst
Austin, TX
February 1997 - June 2002
●Served as customer service representative for high profile customers and school districtsTrained staff on procedures and improving business processes
●Supported management with ideas for business process improvements
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