Customer Service Representative

Richard Brammeier

********@*****.*** 480-***-**** Mesa, AZ 85213

EXPERIENCE

EDUCATION

Computershare,

Customer Service Representative Mar 2019 - Oct 2023

Collection specialist, making inbound and outbound calls to borrowers to

resolve their past due mortgage payments. Using options from repayment

plan- loan modification. If unable to afford home, help with liquidation

options to avoid bankruptcy or foreclosure.

Assisting borrowers with payment or escrow, disputes or questions. I was

also in the position of team captain and check escalation calls from both

the customer, service department, and a collections department.

FlagShip financial, Bill Collector Jan 2016 - Jan 2019

Collection specialist, collecting on past due subprime auto finance loans.

Working with the borrower to bring the account current through

repayment, plans, extensions, or refinance.

Ford motor credit company,

Customer Service Representative Dec 2000 - Dec 2015

Loss prevention collector. Working with borrowers other auto finance they

are 45 days plus past due.

Post bankruptcy collector. Working with bars you had gone through

bankruptcy discharge decide voluntary payments to retain the vehicle.

Working with repo agents to repossessed vehicles after discharged.

High school Jul 1980 - May 1984

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