Esperanza Serda

Buyers Assistant

Toledo, OH ****5

ad2g8i@r.postjobfree.com

+1-419-***-****

Enthusiastic, outgoing and professional. Proficient at building positive relationships with new and existing

customers by offering superior customer service.

Authorized to work in the US for any employer

Work Experience

Operations Assistant

Midas Auto Supply Center - Toledo, OH

January 2023 to Present

Data entry of shop supply orders and weekly orders for all Midas shops. Receiving and comparing information on invoices to make sure they match accurately. Reach out to shops if needed to post their orders. Clerical

Holland Inc - Toledo, OH

June 2022 to January 2023

Teachers Aide

Renhill Group - Holland, OH

November 2021 to May 2022

Customer Service Representative (CSR)

UCBC - Maumee, OH

July 2021 to October 2021

Medical Billing

Cashier/Customer Service

Menards - Oregon, OH

October 2020 to June 2021

Cashier and Service Desk

Customer Service Care Representative

VSP - Columbus, OH

September 2014 to August 2016

• I worked at a very high volume call center. I assisted customers with any of their vision insurance questions or problems. I also reached out to Optical offices as needed. Many Spanish speaking calls were routed to me also.

Retail Sales Associate

TJ Maxx - Rossford, OH

August 2013 to July 2014

Responsibilities

Cashier, floor sales associate, cash office

Accomplishments

I love learning new things and have recently been able to work in the cash office. Skills Used

I am a very hard work. I learn quickly and work very well with others. Buyers Assistant

Checker Distributors - Maumee, OH

July 1999 to March 2008

43537 419-***-****

Worked as Order Entry/CSR in my early years with the company also worked in the international department, then advanced to working in the buying dept. Answered customer telephone calls promptly and in an appropriate manner. Worked under 2 buyers

Handled filing, vendor follow-ups, item creation and maintenance and several other duties. Also any Spanish speaking calls that came in were routed to me. Education

High school or equivalent

Waite High School - Toledo, OH

1995

Skills

• Customer Service (10+ years)

• Customer Support

• Customer Care

• Call Center (10+ years)

• CSR (10+ years)

• Spanish

• English

• Typing

• Order Entry

• Computer Literacy

• Phone Etiquette

• Purchasing

• Computer Skills

• Microsoft Word

• Data Entry

• Retail Sales

• Cash Handling

• Microsoft Excel

• Pricing

• Microsoft Outlook

• 10 Key Data Entry

• Clerical Experience

• 10 key typing

• Office experience

• Organizational skills

• Front desk

• Multi-line phone systems

Certifications and Licenses

driver's license

Assessments

Retail Customer Service — Highly Proficient

June 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient

Data entry: Attention to detail — Familiar

April 2021

Maintaining data integrity by detecting errors

Full results: Familiar

Cashier skills — Expert

April 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert

Basic computer skills — Completed

August 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Verbal communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service fit — Proficient

September 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Highly Proficient

June 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer-oriented Personable

Active listening skills Motivated team player

Computer literate Flexible Schedule

Skilled problem solver Employee relations

Multi-task

Contact this candidate