Customer Service Data Entry
Resume:
Esperanza Serda
Buyers Assistant
Toledo, OH ****5
*******************@***********.***
Enthusiastic, outgoing and professional. Proficient at building positive relationships with new and existing
customers by offering superior customer service.
Authorized to work in the US for any employer
Work Experience
Operations Assistant
Midas Auto Supply Center - Toledo, OH
January 2023 to Present
Data entry of shop supply orders and weekly orders for all Midas shops. Receiving and comparing information on invoices to make sure they match accurately. Reach out to shops if needed to post their orders. Clerical
Holland Inc - Toledo, OH
June 2022 to January 2023
Teachers Aide
Renhill Group - Holland, OH
November 2021 to May 2022
Customer Service Representative (CSR)
UCBC - Maumee, OH
July 2021 to October 2021
Medical Billing
Cashier/Customer Service
Menards - Oregon, OH
October 2020 to June 2021
Cashier and Service Desk
Customer Service Care Representative
VSP - Columbus, OH
September 2014 to August 2016
• I worked at a very high volume call center. I assisted customers with any of their vision insurance questions or problems. I also reached out to Optical offices as needed. Many Spanish speaking calls were routed to me also.
Retail Sales Associate
TJ Maxx - Rossford, OH
August 2013 to July 2014
Responsibilities
Cashier, floor sales associate, cash office
Accomplishments
I love learning new things and have recently been able to work in the cash office. Skills Used
I am a very hard work. I learn quickly and work very well with others. Buyers Assistant
Checker Distributors - Maumee, OH
July 1999 to March 2008
43537 419-***-****
Worked as Order Entry/CSR in my early years with the company also worked in the international department, then advanced to working in the buying dept. Answered customer telephone calls promptly and in an appropriate manner. Worked under 2 buyers
Handled filing, vendor follow-ups, item creation and maintenance and several other duties. Also any Spanish speaking calls that came in were routed to me. Education
High school or equivalent
Waite High School - Toledo, OH
1995
Skills
• Customer Service (10+ years)
• Customer Support
• Customer Care
• Call Center (10+ years)
• CSR (10+ years)
• Spanish
• English
• Typing
• Order Entry
• Computer Literacy
• Phone Etiquette
• Purchasing
• Computer Skills
• Microsoft Word
• Data Entry
• Retail Sales
• Cash Handling
• Microsoft Excel
• Pricing
• Microsoft Outlook
• 10 Key Data Entry
• Clerical Experience
• 10 key typing
• Office experience
• Organizational skills
• Front desk
• Multi-line phone systems
Certifications and Licenses
driver's license
Assessments
Retail Customer Service — Highly Proficient
June 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Data entry: Attention to detail — Familiar
April 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Cashier skills — Expert
April 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Basic computer skills — Completed
August 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Verbal communication — Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service fit — Proficient
September 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Highly Proficient
June 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer-oriented Personable
Active listening skills Motivated team player
Computer literate Flexible Schedule
Skilled problem solver Employee relations
Multi-task
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