Customer Service Project Coordinator

SKILLS

+ Verbal and Written

Communication

+ Deadline Adherence

+ Program Management

+ Resource Mobilization

+ Customer Management

+ Revenue Growth

+ Customer Service

EDUCATION

Gateway Technical College

Kenosha, WI » 01/1997

Associate Of Applied Business:

Marketing

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional

challenges utilizing interpersonal skills, excellent time management and

problem-solving skills.

Achievements include expanding customer base and bringing in new

sales revenue. Excellent customer service, research and conflict

resolution skills. Flexible schedule and willingness to travel.

WORK HISTORY

Daniel And Sons Home Improvement - Project Coordinator

Milwaukee, WI + 09/2016 - Current

+ Kept projects on schedule by managing deadlines and adjusting

workflows.

+ Liaised between departments to facilitate communication and keep

appropriate parties updated on project developments.

+ Supervised multiple projects from project start through delivery by

prioritizing needs and delegating assignments.

+ Gathered requirements for ongoing projects and organized details

for management use.

Empire Today - Field Sales Representative

Milwaukee, WI + 03/2013 - 09/2016

+ Traveled throughout assigned territory to leverage leads and visit

existing customers.

+ Conducted research to monitor market conditions and industry

competitors.

+ Represented company brand during customer and prospect

interactions.

+ Visited key customers repeatedly to promote retention and

relationships.

+ Maintained accurate and thorough records of leads and customer

account information.

+ Closed over 30 deals in less than 3 months.

Wells Fargo - Inbound Customer Service Representative

Milwaukee, WI + 08/2009 - 07/2013

+ Answered phone with friendly greeting to create positive inbound

calling experience for customers.

+ Resolved complaints to satisfy customers and encourage future

transactions.

+ Built long-term, loyal customer relations by providing top-notch

service and detailed order, account and service information.

+ Asked fact-finding questions to determine customer needs and

expectations and recommended specific products and solutions.

+ Educated customers about product terminology, features and

benefits to improve sales and customer satisfaction.

Contact this candidate