OBJECTIVE:

Professional Summary:

EDUCATION:

Certifications & Licenses:

Skills:

To secure a position that will utilize my education, skills, and offer an opportunity for advancement.

Highly adaptable customer service professional with demonstrated ability to successfully learn, understand, and apply organizational practices and standards.

Katherine Gibbs School New York, NY

Associates Degree 2005 Major: Applied Sciences

The Door New York, NY

High School Equivalency 1996

Mandated Reporter

Crisis Prevention Intervention

CPR, First Aid and AED

Microsoft Office Suite (Word, Excel PowerPoint), Siebel Management Systems, National Data Systems, Smarter U, Vanilla Forms, Zendesk

EMPLOYMENT EXPERIENCE

2/2018- 5/2021

2/2015 – 2/2018

7/2012 – 2/2015

8/2008 – 4/2012

2/2004- 7/2008

Lakeview Law Group LLC, Senior Client Support New York, NY

Assisted with compliance and enrollments.

Contacted clients who have DocuSign contracts.

Aided clients with late and missing payments.

Electronically/Physically sent documents to clients.

Trained new hires for compliance and client support.

Consulted with negotiations team regarding client settlements.

Recorded all customer complaints, comments and requests.

Kept detail records of client data.

Maintained client records and updated as needed.

Strategic Financial Solutions, Client Services Specialist New York, NY

Effectively managed approximately 60 inbound and outbound client calls daily.

Routed and assigned client emails to litigations team.

Assisted and trained new employees during onboarding process.

Processed and adjusted client payments as needed.

Resolved client account inquiries and grievances.

Accurately documented clients files and provide first call resolution.

Acted as liaison between the company and its clients.

Data entry.

King Teleservices, Financial Client Surveyor Brooklyn, NY

Informed shareholders of organizational profits.

Maintained the highest level of customer service.

Made approximately90+ outbound calls vis Cisco phone system.

Solicited and recorded proxy votes.

Monitored incoming and outgoing calls.

Data entry.

Comprehensive Center for Children’s Rehabilitation, Service Coordinator NY, NY

Provided student referrals.

Created and maintained transportations schedules.

Partnered with students and counselors based on organizational parameters.

Assured therapists followed Department of Education requirements and guidelines.

Prepared service agreements for students

Provided access to community services based on IEP’s.

Developed programs and resources to support students.

Americare, Coordinator New York, NY

Effectively consulted with nurses regarding daily care for patients.

Provided daily intake procedures for Home Health Aide/ Personal Care Assistant

Provided long term care for in-house patients.

Assisted and recruited Home Health Aide/Personal Care Assistant

Processed and collected timesheets as needed.

Trained new recruits

3/2000 – 1/2004

References:

Garrison Protective Services, Security Guard New York, NY

Secured premises and personnel by patrolling property, monitoring surveillance equipment and access points.

Investigated security breaches, incidents and other alarming behaviors.

Completed reports by recording observations, information, occurrences and surveillance activities.

Reported shoplifters.

Assisted customers during their shopping experience.

Furnished Upon Request

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