OBJECTIVE

Experienced and detail-oriented professional with a proven track record of delivering outstanding customer service, internally and externally, over 8+ years, seeking a challenging role in a dynamic organization. Demonstrates exceptional communication, interpersonal, and creative thinking abilities. Committed to leveraging my skills and expertise to make a meaningful impact in your organization, helping it achieve its objectives and surpass expectations.

SKILLS

Customer Relationship Management with providers and Insurance companies

Heavy focus on customer service of inter-company clients

Data entry, problem-solving, and attention to detail

Self-motivated, dependable, and highly adaptable to various environments

Highly proficient with Windows, MS Office, Google Suites, SharePoint, Patient Plus, ICD-10, CAQH, PECOS & Dropbox

WORK EXPERIENCE

November 2023- Current

Payer Enrollment Specialist- Intellicentrics

Develop and maintain a working knowledge of current products and services offered by the company.

Answer all calls and emails promptly, in adherence to their goals.

Document all call information according to standard operating procedures.

Review all required documentation to ensure accuracy.

Accurately process, verify, and/or submit documentation and orders.

April 2016- Current

Hairstylist Owner – Love Create Beauty

Established a strong relationship with a client base.

Accumulated 40+ clients monthly through one-on-one salon service

Maintained all business aspects associated.

Serviced high-profile clients with intricate braiding techniques.

November 2022-March 2023

Benefits Specialist-Spectra Force Technologies

Remote

Responsible for managing and administering a company’s employee benefit and compensation programs, from retirement plans and health insurance to life insurance.

Provide general support in collecting and verifying data and information, ensuring data accuracy and integrity.

Support the maintenance of appropriate billing systems within the assigned function(s)

Review, investigate, and resolve outstanding claims in coordination with cross-divisional teams and/or vendors to obtain the best financial results on behalf of the company.

Assist with various projects as assigned by the direct supervisor.

Additional responsibilities may include focusing on one or more departments or locations.

August 2021- November 2022

Receptionist

Salon and Spa Galleria

Grapevine, TX

Designed an online booking system to aid the salon and track the most requested styles.

Maintained and expanded trusting customer relationships.

Scheduling appointments

Creating marketing and social media

Confirmed appointments, communicated with clients, and updated client records.

January 2014- February 2020

Independent Contractor- East Africa Chamber of Commerce

Dallas, TX

Provide administrative support and manage Chamber day-to-day responsibilities.

Assembles and emails monthly Board of Directors meeting agenda via email and WhatsApp

Provided member support via email, phone, and website.

Membership to maintain a member database.

Track member benefits

Coordinates member invoicing with the treasurer and welcome letters.

Researched and identified innovative solutions to acquire resources and meet customer needs.

June 2012- January 2014

Assistant Manager-Styles For Less

Grapevine, TX

Evaluating employee's performances

Made hiring recommendations to increase the company's productivity and profitability with quality workers.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Increased employee performance and job satisfaction to strengthen retention and engagement.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

References:

Available upon request

EDUCATION

2008-2012

Lewisville High school

2013-2014

Regency Beauty

Contact this candidate