Customer Service High School

TERESA IOVIENO

Wallkill, NY 1-845-***-**** *********@*****.***

EDUCATION

Iona University New Rochelle, NY

Bachelor of Arts –Media and Strategics Communications Fall 2019 – Spring 2023

§ Honors: The National Society of Leadership and Success

§ Dean’s List

WALLKILL SENIOR HIGH SCHOOL

Wallkill, NY

§ Honors: Academic Achievement in Math, English, and Spanish 2015 – 2019 EXPERIENCE

Hudson Valley Times Media: Newburgh, NY August 2023 – Present General Assignment Reporter

§ Write, edit, and produce over 2 stories each week for multiple platforms.

§ Deliver live reports, conduct interviews, and obtain information on specific topics.

§ Identify and secure multiple information sources for each article to provide accurate news coverage.

§ Photograph news event for publication.

Pasquale’s: Gardiner, NY October 2017 – Present

Waitress and Counter Worker

§ Work as a collaborative team member to achieve the highest level of customer service.

§ Work in accordance with all health and safety standards to promote wellness and an enjoyable dining experience.

§ Assist in training new employees when needed.

§ Communicate with customers to achieve customer satisfaction. Tantillos Ice Cream and Farm Market: Wallkill, NY September 2015 – October 2019 Ice Cream Server

§ Greeted incoming customers and provided friendly customer service.

§ Maintained high standards of customer service during high-volume, fast-paced operations.

§ Handled currency and credit transactions quickly and accurately.

§ Earned management trust by serving as key holder, responsible for opening and closing store.

§ Trained new employees to perform tasks efficiently. Iona College: New Rochelle, NY August 2021 – December 2021 Student Mentor

§ Collaborated with professors to develop and maintain curriculum standards, mission statements, and goals/objectives.

§ Counseled and provided guidance to students regarding personal and academic issues.

§ Coordinated study sessions for students.

§ Developed lesson plans regarding academic studies. Internship

TheSocialTalk: Virtual November 2022 – March 2023

§ Communicate with editors in a variety of ways about news production scheduled stories.

§ Write news as well as news features concisely, accurately under deadline pressure.

§ Analyze and produce Social and Geopolitics topics that should be brought to the audience table.

§ Write 2-5 articles per week in the following category News, social issues, geopolitics, and contemporary topics.

§ Cooperate with the project coordinator and editorial heads to run the projects effectively and efficiently.

§ Collect analyzes of newsworthy events to write.

SKILLS

Technical: Microsoft Office Adobe l Article Writing l Fact-checking l Multimedia l Google Docs Communication: Interviewing

Language: Fluent Italian, Basic Spanish

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