210-***-****

ad2g32@r.postjobfree.com

San Antonio, Texas

C O N T A C T W O R K E X P E R I E N C E

E X P E R T I S E

E D U C A T I O N

Customer Service

Communications

Answer inquiry

Telephone skills

Customer satisfaction

Receptions

Sales

Clerical works

Claims administration

San Antonio Leadership Excel

Academy

Customer Service Representative

Alorica Inc.

Handled various disputes and fraud department.

Handled various tech support issues.

Led training classes for incoming employees.

Provided efficient and respectful customer service in all aspects of product offerings and services.

Managed customer claims with incomplete/unresolved orders. Managed returns in conformance with Alorica standards. Utilized various on-line tools including MS office (Word, Excel) to research, diagnose and resolve customer issues.

Maintained applicable records and notes.

Provided client specific duties as necessary and required by program/account.

Provided feedback reports on call issues.

Managed multiple priorities and maintained effective results in a quota driven workplace.

09/2021-06/2023

Care Provider

Caring Angel

Giving the appropriate medications to patients.

Had the responsibility of feeding and caring for various patients on the daily.

Appointment scheduler.

06/2017-03/2018

Customer Sales Distributor

EZ Mart

Plan, assemble, and stock product displays.

Made recommendations to retailers regarding promotional programs and advertising.

Estimate or quote prices, credit/contract terms, warranties, and delivery dates.

Answer customers' questions about products, prices, availability, product uses and credit terms.

Check stock levels and reorder merchandise as necessary. Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.

Prepare sales contracts and order forms.

Train customers' employees to operate and maintain new equipment. 06/2017-03/2018

A L E X C I A D E A N N

S I M P S O N

High School in General Studies

2013

8 Years

8 Years

4 Years

8 Years

8 Years

2 Years

4 Years

2 Years

2 Years

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