Catrina BARBER

*** *. ******** *** **** Apt **** Cedar Hill, TX. 75104

Cell: 214-***-****

ad2g20@r.postjobfree.com

Professional Summary

Highly experienced collections professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Work History

Collections Specialist – 08/03/2020 to current

Harley-Davidson Financial Services- Plano, TX

Responsible for collecting on motorcycle accounts ranging from 30 to 90 days past due, taking both inbound and outbound calls, calling 180 account or more per day, work special projects assigned by supervisor or training department, assigning accounts out for door knocks, assisting customer with escalated needs, requesting extensions on loans, skip tracing thoroughly on accounts that need, working and resolving EPD accounts, and servicing Canadian accounts.

Servicing Specialist - 06/03/2018 to 07/31/2020

Freedom Truck Finance- Dallas, TX

Responsible for collecting on past due 18- wheeler accounts ranging from 31 to 60 days past due, taking both inbound and outbound calls, manually dialing queues, light skip work, negotiating to provide the best assistance for customers, and processing extension requests.

Account Resolution Specialist- 07/31/2016 to 05/31/2018

Wells Fargo Auto-Dallas, TX

Responsible for handling a high volume of inbound and outbound calls pertaining to reconciliation and collection of delinquent accounts, preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, and making sure each customer is provided with excellent customer service

Work from Home Collection Account Manager- 08/2013 to 07/28/2016

CSC Logic --Irving, TX.

Responsible for collecting on late-stage auto accounts up to 90 days past due, negotiations, skip tracing, and providing proper payment arrangements. Also responsible for handling customer inquiries, billing questions, de-escalated calls, maintain trust and provide best options for problem resolution.

Back End Auto Collector -06/2012 to 07/2013

United Auto Credit - Hurst, TX

Collected on delinquent auto accounts up to 60 days past due, used proper skip tracing tools, handled inbound and outbound calls, processed repo requests, and worked with a team of eight individuals to help eliminate delinquency.

Reinstatement Clerk- 10/2010 to 06/2012

Santander Consumer - North Richland Hills, TX

Sent and received releases on repossessed vehicles, worked one on one with the AVP to ensure the department needs were met, calling, faxing, emailing repo agents/auctions when necessary, imaging docs, and knowledgeable of bankruptcy procedures.

Work From Home Front End Auto Collector- 05/2008 to 10/2010

Citi Financial Auto - Irving, TX

Collected on delinquent auto accounts up to 30 days past due, handled both inbound and outbound calls, handled customer complaints, .and provided excellent customer service to each customer.

Education High School Diploma: 1998

Franklin D. Roosevelt High School - Dallas, TX

Business Administration and Management- 2013-current

Tarrant County Community College

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