Customer Service Team Lead
Resume:
Sacramento, CA *****
****************@*****.***
Elizabeth M. Comer
OBJECTIVE: Seeking entry-level employment with the state, with the hopes of eventually securing better pay, benefits, and future opportunities for my children and myself. SKILLS
● Leadership
● Problem solving
● Interpersonal Connection and Communication
● Prioritizing
● Multi-tasking
● Sorting and labeling
● Organizing and condensing
● Adaptability
● Excellent customer service
EXPERIENCE
Wal-Mart, North Highlands, CA, September 2016-Present Overnight Stocker, 09/2016-12/2018
● Stock all merchandise for assigned department(s)
● Identify, label, and bin all overstock
● Zone (or face) every aisle in assigned department(s)
● Process Hazmat claims
Department Manager, Health & Beauty, 01/2019-10/2020
● Maintain full and accurate in-stock throughout department(s); using tools such as handheld scanners, printers, computers, apps, etc.
● Plan, order, and execute construction of area-specific product/brand features
● Identify high shrink products within department(s); work with AP-ASM to monitor sales/shrink data; apply MPP if necessary
● Fairly and efficiently handle all customer issues, including product availability and complaints Team Lead Only:
● Led team of 5-9 salesfloor associates and cashiers with side-by-side training, assigning daily tasks/projects, etc.
● Assisted Consumables ASM with conducting interviews and hiring new associates, as well as applying disciplinary actions
EDUCATION
Feb 2008 - Sept 2008, Sacramento, CA
Medical Office Specialist
● Coding and Billing
● Office Procedures and Conduct
● Learning how to operate various types of office equipment
● Medical Terminology
● First Aid Techniques
August 1996 - December 1996, Foothill High School, Sacramento, CA- General Education January 2000-June 2000, El Sereno Independent Studies, Fair Oaks, CA - High School Diploma AWARDS and CERTIFICATES
August 2018 - Associate of the Month, 3rd Shift
March 2019 - Certificate of Completion, Wal-Mart Academy Department Manager Training Course Certification of Completion, Wal-Mart Training Academy Department Manager-AreaSpecific
(Consumables) Training Course
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