Call Center Customer Service
Resume:
Sagine Samantha Decembre
**************@*****.***
EXPERIENCE
Universal Studio Florida 2016 – currently
Customer services, Hotel call center
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Provided information about available products and services including membership details and purchase advantages.
Overcame objections using friendly, persuasive strategies.
Recorded contact information of customers and potential customers.
Answered questions with knowledgeable responses.
Concentrix 2015-2016
Customer Service, sale Associate
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to customer needs to ensure a positive customer experience.
Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
Shift leader and trainer; handled cash at the end the night when store closed.
Responsible for money drops and making sure the store was stocked and ready for the next shift.
Orlando health 2016-2019-currently
Floor Receptionist/Guest service
Answer call and email between patients, Doctors, managers, and guests
Sign in and out guests to patient’s room
Education
Olympia High school, Graduated in 2015
Valencia College, Graduated in associate of Art in 2018
Currently getting my bachelor’s in health services administration
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