David Gawel

**** ********** **** **** ****, NY 14085 716-***-****

SALES/LOGISTICS OPERATIONS PROFESSIONAL

Seasoned professional proficient in sales and operations management, supporting enterprise decision making, revenue attainment, operations and forecasting. Ability to lead value delivery to client, stakeholder and management by utilizing a customer centric approach aligned with corporate business goals.

AREAS OF EXPERTISE

• Direct Selling and Marketing • Contract Negotiations • Operations Supervision

• Transportation and Networks • Quality Improvement • Tradeshows and Presentations

• Shipping and Logistics • Public Relations • Employee Development

EDUCATION

B.S., State University of New York College at Buffalo, Industrial Technology – Quality Concentration

American Society of Quality – Certified Quality Engineer

B.S., State University of New York College at Buffalo, Business Administration –Minor Managerial Economics

PROFESSIONAL EXPERIENCE

DXO Communications, Buffalo, NY, USA Jan 2022-June 2023

Mail Sortation Machine Operator – Part time position preparing and sorting direct mail jobs for entry into the US Postal Service distribution network.

Experienced team player instrumental in ensuring jobs are completed in a professional manner and on time.

Utilizes Postal experience in the preparation of unique, customer centric requests to create and grow business lines.

US Postal Service, Buffalo, NY, USA May 2019-Oct 2021

WNY/WPA District Sales Manager – Manage a sales team of 13 shipping and mailing specialists covering a territory between Rochester, New York and Wheeling, West Virginia.

Managed and motivated team members to exceed their quarterly and annual sales target through training, plan and reviews and quarterly performance discussions

Interviewed, hired and onboarded new employees; Oversaw initial sales training and provided mentoring to ensure organization goals and strategies were implemented

Accountable for exceeding $150,000,000 annual team revenue goal

Created opportunities to increase employee engagement and professional growth to ensure the Gallup Survey targets improved on a semiannual basis

US Postal Service, Buffalo, NY, USA

Shipping Solutions Specialist 2004 to May 2019

Responsible for closing $8.1 million in new shipping revenue annually within the Western New York area

Demonstrated experience using commercial business-to-business sales techniques and activities, including sales forecasting and planning, pricing strategy development, contribution margin management, effective negotiations, and contract development

Exceeded in achieving revenue objectives and business growth expectations for small, medium and large customers in a commercial business-to-business sales territory with no direct supervision

Utilized pricing agreements and sales strategies for shipping services at level sufficient to develop pricing and contract strategies that drive the achievement of revenue goals

Formulated and delivered communications, both oral and written, including complex request for proposals, presentations and reports to all levels of customers and USPS business units

Worked collaboratively across USPS and customer organizations to enhance customer experience and retention while maximizing revenue across all sales territories

Delivery/Customer Service Supervisor 1996-2004

Directed the daily operations of a delivery unit which consisted of managing 40 letter carriers, 12 clerks and 2 custodians. Responsible for over 17,000 daily deliveries.

Assessed and monitored the workflow within the unit to ensure the most efficient sorting and delivery processes were utilized

Monitored performance of all subordinate employees and implemented corrective action when merited in accordance with the established union contract

Communicated daily safety information to reduce accidents and injuries

Interacted with customers to improve service, resolve customer complaints and increase revenue through the use of multiple Postal Service shipping options

Fastnet Plant Coordinator 1994-1996

Developed, analyzed and implemented the initial scanning equipment, which was the precursor to tracking and tracing of packages within the US Postal Service

Installed and maintained scanners and related equipment

Trained new office personnel as the program expanded to larger geographic footprint

Managed team goals, established effective relationships and improved workflow processes

Provided on-the-job training to plant and delivery personnel

Provided performance and improvement data to Postal Headquarters for future product development

PROFESSIONAL DEVELOPMENT

Certified Quality Engineer - American Society of Quality

Member of Epsilon Pi Tau (International Honorary for Professions in Technology)

Chester L. Karrass Negotiating Skills Seminar

SPIN Selling 2.0

Honorably Discharged Veteran US Army and NY Army National Guard

TECHNOLOGY OVERVIEW

Proficient in Microsoft Office, Auto-CAD and Siebel CRM Systems

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