Office Manager Customer Service

RAWANDA CUFFEE

757-***-**** *****************@*****.***

Norfolk, VA 23504

SUMMARY

Experienced Business Office Manager with a track record of optimizing operations, managing teams, and ensuring top-tier customer service. Proven ability to streamline processes, maintain financial accuracy, and drive revenue growth.

EXPERIENCE

Business Office Manager/Payroll

Norfolk Area Senior Living, Chesapeake, VA Jan 2023 - Aug 2023

- Cross-functional collaboration for workflow efficiency.

- Precise expense management and invoicing.

- Customer account maintenance and issue resolution.

- Staff supervision, training, and administrative support.

- Monthly bank account reconciliation.

- New hire orientation and handbook creation.

- Vendor management and inventory control.

Business Office Manager

Commonwealth Senior Living, Norfolk, VA Jul 2022 - Dec 2022

- Vendor negotiation for cost-effective procurement.

- Financial reporting for senior management.

- Office supplies and inventory management.

- High-standard customer service and staff scheduling.

- Compliance with payroll and benefits regulations.

- Invoicing, accounts payable, and bank reconciliation.

- Policy development for compliance.

- Payroll-related concern resolution.

Concierge

Commonwealth Senior Living, Norfolk, VA Jan 2021 - Jul 2022

- Efficiently managed concierge desk operations.

- Provided top dining and entertainment recommendations.

- Exceptional guest assistance and issue resolution.

- Local area expertise and staff training.

Customer Service Associate

Sentara Lifecare, Virginia Beach, VA Mar 2020 - Oct 2020

- Proactive customer issue resolution.

- Positive customer relationship building.

Patient Service Manager

Morrison Management, Newport News, VA Aug 2012 - Mar 2020

- Leadership, billing compliance, and attendance management.

- Customer inquiries and cross-department coordination.

- Supervision, policy implementation, and quality assurance tracking.

EDUCATION

Granby High School, VA

Madison Career Center

SKILLS

- Operations Optimization

- Team Management

- Financial Accuracy

- Customer Service Excellence

- Vendor Management

- Inventory Control

- Policy Development

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