Erica A. McLelland

**** *** ******* ***, **** Landing, NJ 08330

609-***-****

ad2fup@r.postjobfree.com

Education

****-**** ********* ******** **** School, Glendale, Arizona

Work Experience

2012-2021 Professional Recovery Services Vineland, NJ

Customer Service Agent/Collector

• Responsibilities include assessing claims for a large collection agency in a call center atmosphere. Frequent contact with debtors and clients. Strong customer service, telephone and organization skills.

2007-2012 Prism Career Institute West Atlantic City, NJ

Appointment Setter

• Setting appointments for applicants interested in enrolling in school. Emailing and sending out information to future students on upcoming programs and different career options. Data entry on the results of our medical, business and legal program enrollments. Assisting the Director of Admissions with filing, scheduling, etc.

2001-2006 Sands Hotel Casino Atlantic City, NJ

Dual Rate Shift Leader/Casino Cashier

Cashier in main cage and casino floor. Duties included cashing out chips, vouchers and checks. Instructing and informing customers and employees when necessary about casino credit, issuing markers and credit card advances. Correctly filed paperwork to balance at shift end. Utilized excellent math and customer service skills.

1999-2006 Excell Agent Services Phoenix, AZ

Customer Service Agent/Lead Operator

• Customer service agent in a call center for A T & T 411 Information Services and Toll-Free directory assistance. Ability to answer all inquiries and assist customers and employees when necessary in a timely and courteous manner. Completed numerous data entries on a daily basis

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